Blog News

    27 Mar

    3+ Great Reads / Listens While You’re Contemplating The Pandemic

    Here are a few book recommendations to read or listen to while you have downtime during the Coronavirus pandemic. These are some of my personal favorites that I think...

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    20 Mar

    Join me to discuss socio-political factors in the development and renovation of hydroelectric plants

    Join me in my upcoming webinar to discuss hydroelectric power investment opportunities in Latin America.

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    12 Mar

    10 ways to move business development forward this spring amidst travel cancellations & contagion fears.

    My upcoming events just got cancelled, what about yours? Here are some things we can do instead

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    01 Mar

    Should You Choose a Cloud-Based Phone System for Your Business?

    As an independent analyst, I would be glad to share my insights with you, and provide any appropriate guidance regarding choosing the most appropriate unified communications system for your...

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    09 Feb

    The Cali Marriott Is A Sensible Albeit Pricy Business Travel Option

    I had the occasion to stay recently at the Marriott in Cali, Colombia. A business hotel popular for events, and the designated hotel for multiple airlines’ staff travel. I...

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    09 Feb

    JetBlue Enhances Americas Connectivity With New Routes Between NY & Guyana, Guadeloupe, Guatemala City

    US Low Cost Carrier (LCC) JetBlue has begun flights between New York's JFK and the French Caribbean island of Guadeloupe. In April, the airline begins flights between JFK and...

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    08 Feb

    I Flew Ultra Low Cost Carrier Viva Air From Medellín To Cali, Colombia. Here’s How It Went

    Viva Air is an option worth considering for Colombian domestic and regional travel.

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    01 Feb

    5 Ways Unified Communications Can Improve Your Customer Service

    As an independent analyst, I would be glad to share my insights with you, and provide any appropriate guidance regarding the selection and installation of a cloud based unified...

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    27 Jan

    Updated Industry Research Calendar Released: 2020-2021

    Research analyst & publisher Loren Moss has released his calendar on upcoming public research through 2020 & 2021.

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    25 Jan

    The Last Reason To Fly Avianca Just Crashed & Burned

    Avianca once had sterling service. But now, suffering from bad credit and embroiled in drama, they seem to be taking out their frustration on customers. They can’t compete on...

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    23 Jan

    Bid Opportunity: National Electric Utility Needs Contact Center WFM / Quality Management System

    The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their...

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    22 Jan

    The Rum Renaissance Festival In Miami Continues In Its 12th Year, Honoring The Literal Spirit Of The Caribbean

    The 12th annual Miami Rum Renaissance Festival continues the tradition with a two day grand tasting event in Coral Gables on May 15 and 16, 2020 and I hope...

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    21 Jan

    Seedstars Shines A Much-Needed Spotlight on Emerging Markets At Seedstars Summit In Lausanne, Switzerland

    The 7th edition of the Seedstars Summit event, Seedstars 2020 will occur in Lausanne, Switzerland from March 30 to April 3rd, 2020.

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    16 Jan

    Meet Me Next Month at IAOP’s OWS 2.0

    The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet me there!

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    16 Jan

    Join Me At This Year’s Enterprise Connect in Orlando

    When the Enterprise Connect Exhibit Hall opens its doors on March 30, attendees will have the chance to see the latest and greatest products from UC and collaboration industry players big...

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    09 Jan

    Where’s Carlos (Ghosn)?

    One of the most powerful global CEOs is now an international fugitive. Imagine yourself in his position for a moment. What would you have done?

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    09 Jan

    CRISPR & Customer Experience; or AI & “Food For Thought” (turnips, no doubt!)

    What if using your genetic profile and CRISPR, a vendor could engineer a new fruit to be uniquely delicious for your taste buds?

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    09 Jan

    The Donald & The Ayatollahs — My Analysis of The Current US-Iran Conflict & its Ramifications

    Donald Trump just blew up Iran’s General Qasem Soleimani. “And then what happens?” Who wins and who loses? Here's my analysis at this point in time.

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    06 Jan

    Outsourcing Institute’s Frank Casale Talks About Why He Finds Medellín Ideal For Nearshore RPA & AI Delivery

    Frank Casale, founder of the Outsourcing Institute, IRPA-AI and now the Digital Americas Pipeline Initiative shares with me why he chose Medellín for this new venture.

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    06 Jan

    The Evolution of The North American Consumer – CX Outsourcers Mindshare

    I gave this presentation at the 2018 CxOutsourcers Mindshare Group & Flagship Event in Las Vegas. What fundamental changes in the North American consumer are most important to the...

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    06 Jan

    How to Fight Fraud in Emerging Payment Methods Without Frustrating Your Customers

    I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this workshop on How to Fight Fraud in Emerging Payment Methods Without Frustrating...

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    06 Jan

    Sample Site Selection Client Briefing: Colombia, Dominican Republic, Jamaica

    This was a preliminary report I prepared in 2017 for a client to provide site selection decision support between Colombia, Jamaica & The Dominican Republic.

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    06 Jan

    Sample International Expansion Location Options Site Selection Report For Private Client Internal Use

    This was a preliminary report I prepared in 2017 for a client to provide site selection decision support between Colombia, Jamaica & The Dominican Republic.

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    06 Jan

    Sample International Site Selection Report For Private Client Internal Use

    In 2017 a client contracted with me to conduct confidential site selection research in Jamaica. I was to identify suitable potential BPO/shared services sites, and residences for key management.

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    06 Jan

    The Roles of Design, Creativity & Ownership in Creating The Customer Experience

    I was keynote speaker at IQPC's 2015 Customer Experience Impact symposium in New Orleans, where I gave this presentation on customer experience beyond customer contact.

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    06 Jan

    Implementing Effective Platforms for New Payment Method Inclusion

    I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this keynote session on Creating New Channels for Customer Attendance, and Implementing Effective...

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    06 Jan

    Research Report: Comparison of Investment Incentives, Mexico, Colombia, US Southern States

    This is a report my team and I were commissioned to research and present comparing the corporate benefits and investment incentives offered by governments through their IPAs

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    06 Jan

    Shortlisting Your Biometrics Vendors

    I was the conference chair and gave this presentation along with one other (Takeaways from Biometrics Implementation for Financial Services in Latin America) at the 2016 Biometrics in Banking...

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    06 Jan

    Takeaways from Biometrics Implementation for Financial Services In Latin America

    I was the conference chair and gave this presentation along with one other (Shortlisting Your Vendors) at the 2016 Biometrics in Banking & Financial Services symposium in New York.

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    05 Jan

    Unidotrak Web Business Intelligence – Real Time Lead Tracking for Sales, Marketing & Monitoring

    On average less than 2% of visitors to your corporate website will interact in some way that identifies the visitor. That leaves about 98% of your visitors unidentified unless you...

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