Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
Charlotte Umutomi Karera elucidates Rwanda’s case as the best place to do business in Africa.
[ read more ]Roundtable of Outsourcing Heavyweights Discuss Rwanda’s Prospects As A GBS Hub For CX & IT
Rwanda as a global business services destination? Maybe so! Loren Moss moderates a discussion by GBS / Outsourcing luminaries after a visit to Kigali.
[ read more ]Alorica Tells Me Culture Is Key To The Success Of It’s Cali-Anchored Colombia Operations
I was glad to have a small part in Alorica's choice of Cali to launch their Colombian operations. I finally got to visit to see how things were going.
[ read more ]Beatriz Viveros Says Respect & Location Strategy Key To Success Of TaskUs Cali, Colombia Contact Center
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The...
[ read more ]Vidya Ravichandran Discusses Glowtouch’s Dual CX + IT Strategy & Their Bet On The Dominican Republic
Vidya shares with me details on Glowtouch's dual CX + IT outsourcing strategy, and the firm's bold plans for growth.
[ read more ]It’s Official: My Latest Business Book On Nearshore Site Selection Is An Amazon Bestseller! THANK YOU
The Bahamas deserves close consideration for specialty & high value BPO and nearshore service delivery site selection, as well as consideration by remote worker professionals, digital nomads, and lifestyle entrepreneurs....
[ read more ]Two New Books I’ve Edited Have Been Published: Intelligent Automation + Nearshore Site Selection
Though I had a mishap that set me back a few weeks, I want to share 2 of my latest works covering Intelligent Automation & Nearshore site selection!
[ read more ]The Reason Foundation’s Daniel Raisbeck Tells Me What Peru’s Election Says About Economic Liberty In Latin America
What can observers take from events in Peru? And what takeaways are relevant for economic and civil liberty more broadly in the Americas? Daniel Raisbeck shares some prescient...
[ read more ]Antioquia Colombia’s Secretary of Economic Development Talks Regional Growth & Foreign Investment With Me
Antioquia's new secretary of economic development has obviously done her homework, and has a lot to say on the goals she and the governor's administration has for the area....
[ read more ]Medellín City Councilman Daniel Carvalho Talks To Me About The EPM Crisis, Medellín Governance & Colombia Unrest
City council member Daniel Carvalho has said enough is enough, and that the mayor’s mismanagement is putting Colombia’s second largest enterprise and Medellín’s single largest municipal revenue source at...
[ read more ]Will The Rush To Telework Lead To The Irreversible Rise Of Branded Real Estate?
What is Branded Real Estate? I caught up with the country’s leading expert on the phenomenon and principal of the Luft research consultancy Luke Bujarski to discuss its impact,...
[ read more ]Colombia Risk Analysis Discusses Ivan Duque’s Presidency With Loren Moss: What Will The 2nd Half Bring?
The report’s co-author Cameron Wilson took time to speak with Loren Moss about the many points covered by the report, including what to expect in the second half of...
[ read more ]When Doors Must Stay Open – A Nearshore COVID-19 Success Story
Many of us have the luxury of telework, but it isn't appropriate for every situation. Altia Smart Cities in Honduras is a success story of navigating the COVID-19 pandemic...
[ read more ]Investment Promotion Agencies Are Tired Of Hearing “Do More With Less”
Now is the time to communicate a compelling case of why your locale is ideal for cost effectiveness, geographic diversity, talent, language, and business continuity.
[ read more ]Telework Disrupts Location Strategy for Investment Promotion Agencies
What if your investment promotion agency and location can attract these people who can work literally anywhere—and I don’t mean only contact center workers from the next island over—but...
[ read more ]A Few Leads (every month) For You
We can provide you with at least 10 phone meetings (one-to-one, not ineffective marketing webinars) per month with qualified enterprise targets. We have been doing this for the past...
[ read more ]Updated Industry Research Calendar Released: 2020-2021
Research analyst & publisher Loren Moss has released his calendar on upcoming public research through 2020 & 2021.
[ read more ]The Donald & The Ayatollahs — My Analysis of The Current US-Iran Conflict & its Ramifications
Donald Trump just blew up Iran’s General Qasem Soleimani. “And then what happens?” Who wins and who loses? Here's my analysis at this point in time.
[ read more ]Outsourcing Institute’s Frank Casale Talks About Why He Finds Medellín Ideal For Nearshore RPA & AI Delivery
Frank Casale, founder of the Outsourcing Institute, IRPA-AI and now the Digital Americas Pipeline Initiative shares with me why he chose Medellín for this new venture.
[ read more ]The Evolution of The North American Consumer – CX Outsourcers Mindshare
I gave this presentation at the 2018 CxOutsourcers Mindshare Group & Flagship Event in Las Vegas. What fundamental changes in the North American consumer are most important to the...
[ read more ]Sample Site Selection Client Briefing: Colombia, Dominican Republic, Jamaica
This was a preliminary report I prepared in 2017 for a client to provide site selection decision support between Colombia, Jamaica & The Dominican Republic.
[ read more ]Sample International Expansion Location Options Site Selection Report For Private Client Internal Use
This was a preliminary report I prepared in 2017 for a client to provide site selection decision support between Colombia, Jamaica & The Dominican Republic.
[ read more ]Sample International Site Selection Report For Private Client Internal Use
In 2017 a client contracted with me to conduct confidential site selection research in Jamaica. I was to identify suitable potential BPO/shared services sites, and residences for key management.
[ read more ]Research Report: Comparison of Investment Incentives, Mexico, Colombia, US Southern States
This is a report my team and I were commissioned to research and present comparing the corporate benefits and investment incentives offered by governments through their IPAs
[ read more ]Trinidad & Tobago Breaks Through Into Top Tier of Global Services Destinations
I prepared this special report for the Trinidad & Tobago International Financial Centre, Trinidad & Tobago's Investment Promotion Agency (IPA) for the financial sector.
[ read more ]Critical Support for Investment Promotion Agencies
Many of my engagements are with government Investment Promotion Agencies (IPAs) designed to help you increase Foreign Direct Investment (FDI). There are many different types of engagements and different...
[ read more ]Foreign Investors: I Bet You Are Probably Overlooking These 6 Colombian Cities…At Your Own Peril
Colombia’s economy continues to grow, and the country attracts more foreign direct investment every year. Just this October, over a billion US dollars in FDI was announced at investment...
[ read more ]Considering doing business in Latin America or the Caribbean?
Leverage the expertise & on-the-ground experience of Loren Moss to ensure a successful mission! The publisher of Finance Colombia, Finance TnT and other business journals, Loren Moss, backed by...
[ read more ]Enjoy My New Book on The Bahamas As a Specialty Services Delivery & Business Location
Almost all of us have seen the devastation caused by Hurricane Dorian in August 2019. Hurricane Dorian was the worst hurricane in the recorded history of The Bahamas. As...
[ read more ]Mexico’s Innovative Hybrid Virtual Captive Business Model
This is a paper I wrote in 2014 for research firm Nearshore Americas discussing Mexico's innovative "Hybrid Virtual Captive" business model, instituted to attract Asian outsourcing firms to set...
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