The Roles of Design, Creativity & Ownership in Creating The Customer Experience
I was keynote speaker at IQPC’s 2015 Customer Experience Impact symposium in New Orleans, where I gave this presentation on customer experience beyond customer contact: as a holistic effort core to the organization’s DNA and involving everyone from the CEO to the intern. It involves non customer-facing employees as much as those that work directly with the customers.
Click on the image below to view the presentation slides:
Contact me if you wish to review the accompanying conference notes.
Your clients have problems when times are good. They have more problems when times are tough! Let’s work together to help them.
Welcome to the site of Loren Moss: Analyst, Editor, Researcher
Loren Moss is a respected analyst, publisher & researcher with executive leadership experience and deep domain knowledge in the areas of:
- Global service delivery (BPO, Shared Services)
- Location Analysis & Site Selection
- Transformative Business Technology
- Customer Experience
- Finance & Fintech
- Economic Issues of The Americas
Loren is fluently bilingual English/Spanish and has decades of business experience in Latin America & The Caribbean
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