The Roles of Design, Creativity & Ownership in Creating The Customer Experience
I was keynote speaker at IQPC’s 2015 Customer Experience Impact symposium in New Orleans, where I gave this presentation on customer experience beyond customer contact: as a holistic effort core to the organization’s DNA and involving everyone from the CEO to the intern. It involves non customer-facing employees as much as those that work directly with the customers.
Click on the image below to view the presentation slides:
Contact me if you wish to review the accompanying conference notes.
Your clients have problems when times are good. They have more problems when times are tough! Let’s work together to help them.
Welcome to the site of Loren Moss: Analyst, Editor, Researcher
Loren Moss is a respected analyst, publisher & researcher with executive leadership experience and deep domain knowledge in the areas of:
- Global service delivery (BPO, Shared Services)
- Location Analysis & Site Selection
- Transformative Business Technology
- Customer Experience
- Finance & Fintech
- Economic Issues of The Americas
Loren is fluently bilingual English/Spanish and has decades of business experience in Latin America & The Caribbean
- Under $30 Wireless Bluetooth Earbuds? Dudios! Yes Please!
- Strategy Discussion – PayPal’s Sri Shivananda On Leadership & Shaping Corporate Culture
- The Viva Effect: How A Scrappy 3-Plane Startup Discombobulated The Latin American Airline Sector
- Decentralize Power To Unite The Nation: Cato Institute’s Chris Edwards
- Tecnoglass CFO Santiago Giraldo Talks With Me About The Company’s New $300 Million USD Credit Facility + Land Deal For New Factory
- Sitel To Open Hybrid Contact Center – Coworking Facility In Barranquilla, ColombiaDesigned as a hybrid co-working center, the MAXhub is dedicated to in-person collaboration, training and development and employee engagement
- Master Agent Telarus Receives Expansion Investment From Columbia CapitalColumbia Capital, the private equity firm behind Zayo, Cologix, Cloud Sherpas, Presidio, and New Signature adds Telarus to its list of technology investments
- Etek Offers Threat Intelligence Certification Course; Enrollment Open NowWith so much retail moving to e-commerce this year, and the resultant spike in malicious attempts targeting retailers, shoppers, and broader business in general, it is critical that all companies have personnel properly trained and empowered to address these threats.
- Khiron Opening Zerenia Cannabis Treatment Clinic In MedellínThe Medellin clinic, with a grand opening planned for December 8, 2020, will support Khiron´s goal of expanding regional access to the firm’s clinical services and medical cannabis products for patients....
- Sitel Announces Hybrid Contact Center Coworking Space In Barranquilla, ColombiaSitel is adding Barranquilla to Bogotá and Cali as the third Colombian city where the customer experience provider has a presence....
- Fitch Affirms Ecopetrol At BBB- With Negative OutlookThe rating agency highlighted Ecopetrol's liquidity profile, supported by its cash generation, strong access to capital markets and adequate debt maturity profile....
- Atlas Ocean Voyages Launches “At Last…Atlas” Campaign WIth Ashley TamarGrammy-nominated Singer, Songwriter and Actress Ashley Támar to Deliver At Last… Atlas on behalf of Atlas Ocean Voyages in order to welcome travelers back to cruising.
- PayPal Is Serious About The Americas Says CTO Sri Shivananda In This Exclusive InterviewPayPal's Sri Shivananda: "In LatAm, PayPal continues to grow our partnerships with marketplaces like MercadoLibre, who recently added PayPal as a checkout option in Brazil and Mexico."
- Free Report Available: Current Status Of The Latin American Lithium Industry 2020Get the free report about Current Status of the Lithium Industry in Latin America 2020 prepared as a prologue to the 2nd Online Business Congress and 1-2-1 meetings “Lithium Latin America” (24-26 November), during which key industrial lithium producing enterprises, regulatory authorities, technology and equipment suppliers, and investors across Latin America, the US, Canada and […]