Blog News

14 Feb

2024 Standard Consulting Rates Released

This policy simplifies accounting and billing for everyone and keeps the focus on the work to be done.

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05 Dec

The Year Ahead In BPO, Shared Services & Global Delivery – 2017

2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers. Political, technological, and human factors have...

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29 Sep

My Sennheiser In-Ear Stereo Headphones Were Too Fragile For The Real World. Here Is What I Replaced Them With

I purchased these wired in-ear headphones by Sennheiser back in 2014. I have always been an audiophile and since I couldn’t try them before I purchased, I trusted the...

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13 Sep

I Got My Panasonic DMC-ZS30K Pocket Digital Camera in 2013. It’s Still Going Strong.

I travel, as a journalist, and sometimes I am in some dicey places where a full SLR can make you a target. 7 years ago I purchased a Panasonic...

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16 Aug

A Good Primer On The City of Bucharest And Its Surroundings

This is a nice basic documentary, better produced than I thought it would be. It is a good introduction to the potential traveler or someone who wants to learn...

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14 Aug

A Good Video Documentary on Transylvania

I enjoyed this documentary and learned about the Transylvania region of Romania. I would recommend it for potential tourists or anyone looking for a primer on the region.

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27 Jul

My Panasonic DMC-LX2K Digital Camera Was A Real Trooper:

I have always been an SLR photographer and have held off on purchasing a digital camera up until this one because I previously was not convinced of the resolution...

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07 Apr

A Good Traditional Map of The Dominican Republic For The Road Traveler

This is an excellent map for travel between major cities, but if you want detail of particular cities: Santo Domingo outside of the touristy Zona Coloniál or say, Higüey...

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07 Apr

Thomas Paine’s “The Age Of Reason” Is An Iconoclastic Classic

Thomas Paine, a deist and one of the American founding revolutionaries after Ben Franklin invited him to immigrate to the restive colonies, in this book pillories organized religion. He...

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31 Mar

Orienteering? Here Is The Perfect Compass For a Tank Commander!

I purchased this compass from Amazon a few years back. It seems well made, but WAY heavier than I expected. Solid metal construction. If you need one super tough,...

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05 Jan

Mexico’s Innovative Hybrid Virtual Captive Business Model

This is a paper I wrote in 2014 for research firm Nearshore Americas discussing Mexico's innovative "Hybrid Virtual Captive" business model, instituted to attract Asian outsourcing firms to set...

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06 Sep

Customer-Centricity Is No Longer Just For The Customer

Customer-Centricity has implications for IT, BPO, and internal organizational processes, not just customer support and CCO

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12 Aug

ICT Pulse: Trinidad & Tobago Moving Up The Value Chain

An in-depth review, by Loren Moss, of key strategies implemented by Trinidad and Tobago to position itself as a preferred investment location for business process outsourcing and shared services.

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06 Aug
06 Aug

Finance, Payments, Accounting: Don’t Choose Your Next Site Before Visiting Trinidad & Tobago

Trinidad and Tobago has invested in ensuring that the quality of its primary and university education is world class. This has resulted in the highest Human Development rating of...

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22 Apr

This Gourmet Mandoline Is Light Enough For Travel But Tough Enough For Everyday Use

I travel throughout the year, usually internationally. On longer stays, I like to take a few essentials with me such as my portable induction cooktop, my Henckels, and this...

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05 Jan

Latin America’s Role in Driving Americas-Centric Outsourcing & U.S. Competitiveness

This is a presentation I researched, prepared & gave in 2013 for Connecticut-based research firm Nearshore Americas at an IBM event covering recent political and market developments and their...

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17 Aug

Why the CIO should care about the IBM-Apple Computer Linkup

Last month, computer scions Apple & IBM announced a collaboration to develop and market over 100 mobile applications to run on Apple’s iOS operating system, and providing business solutions...

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06 Aug

Guyana Rum Takes Best in Class at 2014 Rum XP International Tasting Competition

This year’s best in Class for the 19-21 year old aged rum category was Guayana’s El Dorado 21 Demerara Rum. The South American rum goes through a unique process,...

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18 May

Can A Simple Stapler Lead To A Happier Life?

Well, maybe if it is this one. I purchased this Swingline Optima 40 not expecting much, just a good solid stapler. The last couple of staplers I purchased, cheaper...

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23 Dec

The year ahead in BPO – 2013

Everyone has opinions on where business is headed this year. A lot of uncertainty was removed once the US election was behind us, and even though the BPO industry...

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