Category: Executive Insight

My own analysis and attempt to answer the most important question of all: “And then what happens?”

28 May

4 Things Smart Executives Should Keep In Mind As They Prepare For This Economic Depression

People are going to be clinging to cash now like the last remaining beer at a barbecue, so you may need to back off the prestige pitch, at least...

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27 May

Cognizant Had A Big, Embarrassing Fail On Security. Are You Next?

Cognizant, the global BPO that claims to offer “Digital Engineering” and “Digital Strategy” has suffered customer data loss and operational impairment due to ransomware infections.

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26 May

Infosys Shows Revenue Assurance Outsourcing May Be One Way To Beat The Coming Depression

Vendors and service providers with a strong balance sheet and differentiated offerings like Infosys are poised to thrive as potential customers seek help

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21 May

Editorial Consulting & Managed Publishing: Your voice deserves to be heard!

As a published, professional editor with deep domain technology in business, technology and other areas, I can help you as a thought leader, or your firm to create compelling...

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20 May

Is Your IT Team Configuring & Deploying Hundreds (Or Thousands) Of Laptops? You Are Probably Doing Telework All Wrong

With virtualized desktops, also known as Desktop-as-a-Service, employers can spool up or eliminate thousands of virtual PCs, including extremely high performance workstations for graphics, analytics or science—or very inexpensive...

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20 May

Telework Disrupts Location Strategy for Investment Promotion Agencies

What if your investment promotion agency and location can attract these people who can work literally anywhere—and I don’t mean only contact center workers from the next island over—but...

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07 May

A Few Leads (every month) For You

We can provide you with at least 10 phone meetings (one-to-one, not ineffective marketing webinars) per month with qualified enterprise targets. We have been doing this for the past...

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30 Apr

What might happen to Avianca? Will Copa purchase the Airline?

Avianca's CEO is seeking a government bailout, but that would save primarily foreign investors. What will happen to the airline? Could there be a savior on approach? Would a...

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06 Apr

As A Leader, Here Are 5 Things You May Want To Be Doing Right Now

You have a duty to protect your business. Your employees, their families, and your other stakeholders from clients and customers to shareholders are counting on you in multiple ways....

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29 Mar

Danger: Deep Rationalization Is Coming To Customer Contact, BPO & Global Delivery

Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to...

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12 Mar

Work From Home Programs Deserve A New Look In Light Of Coronavirus Pandemic

Smart enterprises have already deployed telework and work-from-home strategies. With the coronavirus pandemic and travel bans, now is the time for less proactive companies to catch up...and fast! Some...

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12 Mar

10 ways to move business development forward this spring amidst travel cancellations & contagion fears.

My upcoming events just got cancelled, what about yours? Here are some things we can do instead

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27 Jan

Updated Industry Research Calendar Released: 2020-2021

Research analyst & publisher Loren Moss has released his calendar on upcoming public research through 2020 & 2021.

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09 Jan

Where’s Carlos (Ghosn)?

One of the most powerful global CEOs is now an international fugitive. Imagine yourself in his position for a moment. What would you have done?

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09 Jan

CRISPR & Customer Experience; or AI & “Food For Thought” (turnips, no doubt!)

What if using your genetic profile and CRISPR, a vendor could engineer a new fruit to be uniquely delicious for your taste buds?

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09 Jan

The Donald & The Ayatollahs — My Analysis of The Current US-Iran Conflict & its Ramifications

Donald Trump just blew up Iran’s General Qasem Soleimani. “And then what happens?” Who wins and who loses? Here's my analysis at this point in time.

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05 Jan

Short Term Threats & Opportunities In The Colombian Petroleum Sector

This is a session I researched, prepared & conducted in Spanish for the 2019 Colombia Oil & Gas Congress in Bogotá. The important industry event was attended by key...

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05 Jan

Physical Asset Due Diligence Supports Your Decision & Protects Your Investment

Analyst & researcher Loren Moss conducts physical asset due diligence, compliance and verification practice to service the investment community, including investment banks, private equity firms, law firms, corporate investors,...

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28 Sep

Cato Institute Survey: Trump Pushes Democrats Towards Socialism

My favorite think-tank, the libertarian Cato Institute has come out with a survey that both reveals concerns and shows some optimism when it comes to US voter attitudes on...

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21 Sep

Letter from Loren for September, 2019

The thing that has been on my mind quite a bit recently is the apparent impending recession. We are very long in the traditional business cycle, with the last...

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14 Feb

2020 Standard Consulting Rates Released

This policy simplifies accounting and billing for everyone and keeps the focus on the work to be done.

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05 Dec

The Year Ahead In BPO, Shared Services & Global Delivery – 2017

2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers. Political, technological, and human factors have...

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06 Sep

Customer-Centricity Is No Longer Just For The Customer

Customer-Centricity has implications for IT, BPO, and internal organizational processes, not just customer support and CCO

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17 Aug

Why the CIO should care about the IBM-Apple Computer Linkup

Last month, computer scions Apple & IBM announced a collaboration to develop and market over 100 mobile applications to run on Apple’s iOS operating system, and providing business solutions...

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23 Dec

The year ahead in BPO – 2013

Everyone has opinions on where business is headed this year. A lot of uncertainty was removed once the US election was behind us, and even though the BPO industry...

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