27 Jan

Updated Industry Research Calendar Released: 2020-2021

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Research analyst & publisher Loren Moss has released his calendar on upcoming public research through 2020 & 2021.

The public research schedule is always subject to change based on market developments and private client needs. Public research is available in downloadable PDF or hard-copy bound reports. It is available at a nominal charge to the business public, or sponsor-able by clients who wish to make it available at no cost.

Such research may also be customizable, for example a company may wish to purchase or license excerpts for their own distribution. Research is promoted via our own media channels as well as covered by third party media; and available to clients and participants under the aforementioned terms.

Make sure your firm or location is not left out of our research.

Reach out today to discuss inclusion in coverage.

Q2 2020: Cloud Platform Choices For The Growing Business – While there are currently 3 dominant cloud platform IaaS providers, there are several other important contenders with specializations and market offerings for particular use cases, or other advantages such as geographic coverage. This research considers the key advantages and limitations of each participating Iaas (Infrastructure as a Service), and Paas (Platform as a Service) providers, looking closely at offering differentiators, and written with an eye towards suitability for the rapidly growing enterprise with fast changing and unpredictable needs.

Q3 2020 Cloud Contact Center Platforms – The market for enterprise cloud contact center providers continues to grow rapidly in size, and in population of contending vendors. Cloud platforms are no longer the alternative, but the standard choice for modern deployments in contact centers, and even for enterprise PBX. This analysis considers the technological, business model, and strategic differentiators between leading and contending providers. technical capabilities, pricing, and the experiences of actual enterprise customers.

Q3 2020 Key Global Service Delivery Locations – A comprehensive analysis of benefits and drawbacks of participating geographical locations (countries & cities) for site selection with regards to business climate, logistics, connectivity, talent pool, government incentives and cooperation, real estate, and competitive landscape. The location survey focuses on suitability for mid to large scale global services delivery such as shared services, customer experience & customer contact, business process outsourcing (BPO), IT outsourcing & shared services, Finance & Accounting Outsourcing (FAO), and global centers of excellence.

Q4 2020 Comprehensive CX Providers – Research and analysis comparing and contrasting the largest global customer contact providers, servicing enterprise clients with comprehensive, technology enabled offerings across languages, delivery channels and geographies. This research analyzes the respective capabilities and limitations of each covered firm, and the ideal market fit based on client size, complexity, and geography.

Q4 2020 Regional IT Outsourcing Providers – Mid-size and smaller IT outsourcing firms are often left out of coverage, but may be exactly what enterprise clients need for specific projects, SaaS delivery, or staff augmentation. Regional providers often offer advantages in geographic proximity, language & cultural fit, quality of talent, and cost. Western Europe may look to Eastern Europe, Africa & the Middle East; North America may look to the Caribbean & Latin America. This research considers the capabilities and limitations of participating firms, suitability, market fit, typical engagements, technology platforms (vendor partners, programming languages, framework specializations).

Q1 2021 Niche & Specialty Regional Service Delivery Destinations – A drill-down on often overlooked locations suitable for specialty and niche service delivery. This may involve social impact sourcing, rural sourcing, special jurisdictions based on legal or liability considerations, or even language capabilities.

Q1 2021 Mid-Size Customer Experience Providers – There are several mid-size customer experience providers with global reach and impressive technological prowess that are more than capable of delivering on customer experience for their clients. Unlike with the largest providers, smaller clients may get the attention they need, and white – glove treatment long before they get to the many-thousand-seat engagement size that some of the largest providers are used to.  Many mid-size providers also have unique specializations and geographic footprints that become very relevant for potential clients. This research looks at the advantages, limitations and unique differentiators of key mid-size customer experience outsourcing firms relevant for high-growth enterprises.

Q2 2021 Analytical Software Platforms – The growing field of analytical software presents a myriad of options to users. Most can do the same basic tasks, but vary greatly in specialization and approach. Some tools specialize in analyzing data, while others look at presentation of data. They frequently work in tandem, such as Alteryx+Tableau. As the price can go from free to very expensive, it is important that the user chooses the most suitable platform for his or her needs. This research looks at platforms such as SAS, Alteryx, Knime, Tableau, PowerBI, Amazon Quicksight, and others

Q3 2021 Enterprise CRM – Investing in enterprise CRM is a major strategic bet for large firms that will have repercussions for years to come. Such a decision requires a deep financial commitment, time commitment, and training commitment, and will color the very interface that customers have with a company. This research is tailored to the growing company that has reached the point where it must consider a true enterprise platform that can be customized to fit a client business model, and can support complex global operations.

Q4 2021 Robotics Process Automation Options – Major RPA vendors offer differences in their approaches, technological differences in their user interfaces, and their target markets. It can be difficult and time consuming for the enterprise user to learn, test and pilot each competing RPA platform. This report gives the manager, influencer or decision maker important independent insight into the differentiating factors between major RPA vendors, including their ability to handle unstructured data, interface capabilities, target markets, and use cases.

Q4 2021 Cloud Contact Center Platforms – The market for enterprise cloud contact center providers continues to grow rapidly in size, and in population of contending vendors. Cloud platforms are no longer the alternative, but the standard choice for modern deployments in contact centers, and even for enterprise PBX. This analysis considers the technological, business model, and strategic differentiators between leading and contending providers. technical capabilities, pricing, and the experiences of actual enterprise customers.

There is no charge for inclusion in the research, and provider cooperation is not necessary.

Research includes analyst calls, and/or visits, client & customer interviews, and ideally location & site visits. If there are any specific technologies providers wish to demonstrate, that will be taken into account. Our reports are media rich and often include associated multimedia content. Providers are thus encouraged to demonstrate platforms, technologies, facilities, and provide for staff & customer engagement, though this is not necessary.  Providers are not charged for research or participation, however should providers wish to share facilities, locations, etc. Travel & expenses + a per diem to reimburse time and expenses for the analyst and a camera operator per travel guidelines will be billed in advance.

 

Headline Image by Myriam Zilles from Pixabay

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