Sociopolitical Factors in The Development & Renovation of Hydroelectric Plants
Hydroelectric energy has gone from being the epitome of renewable energy to having a somewhat tarnished reputation. This isn’t because there is anything wrong with the method of generating...
[ read more ]Join me to discuss socio-political factors in the development and renovation of hydroelectric plants
Join me in my upcoming webinar to discuss hydroelectric power investment opportunities in Latin America.
[ read more ]The Evolution of The North American Consumer – CX Outsourcers Mindshare
I gave this presentation at the 2018 CxOutsourcers Mindshare Group & Flagship Event in Las Vegas. What fundamental changes in the North American consumer are most important to the...
[ read more ]How to Fight Fraud in Emerging Payment Methods Without Frustrating Your Customers
I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this workshop on How to Fight Fraud in Emerging Payment Methods Without Frustrating...
[ read more ]Sample Site Selection Client Briefing: Colombia, Dominican Republic, Jamaica
This was a preliminary report I prepared in 2017 for a client to provide site selection decision support between Colombia, Jamaica & The Dominican Republic.
[ read more ]Sample International Expansion Location Options Site Selection Report For Private Client Internal Use
This was a preliminary report I prepared in 2017 for a client to provide site selection decision support between Colombia, Jamaica & The Dominican Republic.
[ read more ]Sample International Site Selection Report For Private Client Internal Use
In 2017 a client contracted with me to conduct confidential site selection research in Jamaica. I was to identify suitable potential BPO/shared services sites, and residences for key management.
[ read more ]The Roles of Design, Creativity & Ownership in Creating The Customer Experience
I was keynote speaker at IQPC's 2015 Customer Experience Impact symposium in New Orleans, where I gave this presentation on customer experience beyond customer contact.
[ read more ]Implementing Effective Platforms for New Payment Method Inclusion
I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this keynote session on Creating New Channels for Customer Attendance, and Implementing Effective...
[ read more ]Research Report: Comparison of Investment Incentives, Mexico, Colombia, US Southern States
This is a report my team and I were commissioned to research and present comparing the corporate benefits and investment incentives offered by governments through their IPAs
[ read more ]Shortlisting Your Biometrics Vendors
I was the conference chair and gave this presentation along with one other (Takeaways from Biometrics Implementation for Financial Services in Latin America) at the 2016 Biometrics in Banking...
[ read more ]Takeaways from Biometrics Implementation for Financial Services In Latin America
I was the conference chair and gave this presentation along with one other (Shortlisting Your Vendors) at the 2016 Biometrics in Banking & Financial Services symposium in New York.
[ read more ]Trinidad & Tobago Breaks Through Into Top Tier of Global Services Destinations
I prepared this special report for the Trinidad & Tobago International Financial Centre, Trinidad & Tobago's Investment Promotion Agency (IPA) for the financial sector.
[ read more ]Short Term Threats & Opportunities In The Colombian Petroleum Sector
This is a session I researched, prepared & conducted in Spanish for the 2019 Colombia Oil & Gas Congress in Bogotá. The important industry event was attended by key...
[ read more ]Enjoy My New Book on The Bahamas As a Specialty Services Delivery & Business Location
Almost all of us have seen the devastation caused by Hurricane Dorian in August 2019. Hurricane Dorian was the worst hurricane in the recorded history of The Bahamas. As...
[ read more ]Capgemini: Business Process Transformation to Deliver World Class Outcomes
I was contracted to research and write this white paper for global BPO & consulting firm Capgemini.
[ read more ]Mexico’s Innovative Hybrid Virtual Captive Business Model
This is a paper I wrote in 2014 for research firm Nearshore Americas discussing Mexico's innovative "Hybrid Virtual Captive" business model, instituted to attract Asian outsourcing firms to set...
[ read more ]Latin America’s Role in Driving Americas-Centric Outsourcing & U.S. Competitiveness
This is a presentation I researched, prepared & gave in 2013 for Connecticut-based research firm Nearshore Americas at an IBM event covering recent political and market developments and their...
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