Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
Young aspiring professionals that matriculate through Harambee’s programs are ready and eager to compete on a global level for employment opportunities.
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Two New Books I’ve Edited Have Been Published: Intelligent Automation + Nearshore Site Selection
Though I had a mishap that set me back a few weeks, I want to share 2 of my latest works covering Intelligent Automation & Nearshore site selection!
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Investor Communications For Latin American & Caribbean Enterprises
Unlike pure marketing or PR firms, for early-stage firms, we actually connect you to quantifiable investors. You can measure our results by the potential investors we are able to...
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Infosys Shows Revenue Assurance Outsourcing May Be One Way To Beat The Coming Depression
Vendors and service providers with a strong balance sheet and differentiated offerings like Infosys are poised to thrive as potential customers seek help
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A Few Leads (every month) For You
We can provide you with at least 10 phone meetings (one-to-one, not ineffective marketing webinars) per month with qualified enterprise targets. We have been doing this for the past...
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Now Is A Good Time To Review Your Business Insurance To Ensure Correct Coverage & Lower Cost
Now Is A Good Time To Review Your Business Insurance To Lower Cost & Ensure Correct Coverage
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Danger: Deep Rationalization Is Coming To Customer Contact, BPO & Global Delivery
Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to...
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Bid Opportunity: National Electric Utility Needs Contact Center WFM / Quality Management System
The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their...
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Meet Me Next Month at IAOP’s OWS 2.0
The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet me there!
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Outsourcing Institute’s Frank Casale Talks About Why He Finds Medellín Ideal For Nearshore RPA & AI Delivery
Frank Casale, founder of the Outsourcing Institute, IRPA-AI and now the Digital Americas Pipeline Initiative shares with me why he chose Medellín for this new venture.
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The Evolution of The North American Consumer – CX Outsourcers Mindshare
I gave this presentation at the 2018 CxOutsourcers Mindshare Group & Flagship Event in Las Vegas. What fundamental changes in the North American consumer are most important to the...
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Sample International Site Selection Report For Private Client Internal Use
In 2017 a client contracted with me to conduct confidential site selection research in Jamaica. I was to identify suitable potential BPO/shared services sites, and residences for key management.
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The Roles of Design, Creativity & Ownership in Creating The Customer Experience
I was keynote speaker at IQPC's 2015 Customer Experience Impact symposium in New Orleans, where I gave this presentation on customer experience beyond customer contact.
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Implementing Effective Platforms for New Payment Method Inclusion
I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this keynote session on Creating New Channels for Customer Attendance, and Implementing Effective...
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Shortlisting Your Biometrics Vendors
I was the conference chair and gave this presentation along with one other (Takeaways from Biometrics Implementation for Financial Services in Latin America) at the 2016 Biometrics in Banking...
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Takeaways from Biometrics Implementation for Financial Services In Latin America
I was the conference chair and gave this presentation along with one other (Shortlisting Your Vendors) at the 2016 Biometrics in Banking & Financial Services symposium in New York.
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Considering doing business in Latin America or the Caribbean?
Leverage the expertise & on-the-ground experience of Loren Moss to ensure a successful mission! The publisher of Finance Colombia, Finance TnT and other business journals, Loren Moss, backed by...
[ read more ]Gustavo Tasner is Appointed as Atento’s new Chief Operating Officer
Atento S.A. (NYSE: ATTO), a large regional provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, today announced the appointment of Gustavo Tasner as Chief Operating...
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Capgemini: Business Process Transformation to Deliver World Class Outcomes
I was contracted to research and write this white paper for global BPO & consulting firm Capgemini.
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The Year Ahead In BPO, Shared Services & Global Delivery – 2017
2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers. Political, technological, and human factors have...
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Mexico’s Innovative Hybrid Virtual Captive Business Model
This is a paper I wrote in 2014 for research firm Nearshore Americas discussing Mexico's innovative "Hybrid Virtual Captive" business model, instituted to attract Asian outsourcing firms to set...
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Customer-Centricity Is No Longer Just For The Customer
Customer-Centricity has implications for IT, BPO, and internal organizational processes, not just customer support and CCO
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Latin America’s Role in Driving Americas-Centric Outsourcing & U.S. Competitiveness
This is a presentation I researched, prepared & gave in 2013 for Connecticut-based research firm Nearshore Americas at an IBM event covering recent political and market developments and their...
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Loren Moss is the publisher of Cognitive Business News
- CINTEL Launches STEM Equity Manifesto at ANDICOM 2024 To Attract more Women To Technical Careers – And Keep ThemDespite women constituting roughly 50% of the population, their representation in STEM fields remains disproportionately low.
- Funding Into US Tech Startups Drops 38% During Q3 2024The number of acquisitions fell to 243 in this quarter from 354 during the previous quarter of this year and 344 in the corresponding quarter in 2023.
- TaskUs COO Stephan Daoust Reveals The CX Outsourcer’s People-Focused Global StrategyAlready a global company with operations across Europe, Asia, the Pacific and The Americas, TaskUs opens its 3rd Colombian site.
Loren Moss is the publisher of Finance Colombia
- CINTEL Launches STEM Equity Manifesto at ANDICOM 2024Despite women constituting roughly 50% of the population, their representation in STEM fields remains disproportionately low, particularly in Latin America....
- Frontera Energy Amends Share Buyback to Ensure Equal Treatment for All ShareholdersThe amendment affects shareholders who previously submitted odd lot tenders, requiring them to resubmit using updated forms....
- Agricultural Imports Into Colombia Decline for July 2024The reduction is largely due to declines in key imports such as corn (-45.4%), soybean meal (-34.7%), and wheat (-37.3%)....