Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
Young aspiring professionals that matriculate through Harambee’s programs are ready and eager to compete on a global level for employment opportunities.
[ read more ]Two New Books I’ve Edited Have Been Published: Intelligent Automation + Nearshore Site Selection
Though I had a mishap that set me back a few weeks, I want to share 2 of my latest works covering Intelligent Automation & Nearshore site selection!
[ read more ]Investor Communications For Latin American & Caribbean Enterprises
Unlike pure marketing or PR firms, for early-stage firms, we actually connect you to quantifiable investors. You can measure our results by the potential investors we are able to...
[ read more ]Infosys Shows Revenue Assurance Outsourcing May Be One Way To Beat The Coming Depression
Vendors and service providers with a strong balance sheet and differentiated offerings like Infosys are poised to thrive as potential customers seek help
[ read more ]A Few Leads (every month) For You
We can provide you with at least 10 phone meetings (one-to-one, not ineffective marketing webinars) per month with qualified enterprise targets. We have been doing this for the past...
[ read more ]Now Is A Good Time To Review Your Business Insurance To Ensure Correct Coverage & Lower Cost
Now Is A Good Time To Review Your Business Insurance To Lower Cost & Ensure Correct Coverage
[ read more ]Danger: Deep Rationalization Is Coming To Customer Contact, BPO & Global Delivery
Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to...
[ read more ]Bid Opportunity: National Electric Utility Needs Contact Center WFM / Quality Management System
The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their...
[ read more ]Meet Me Next Month at IAOP’s OWS 2.0
The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet me there!
[ read more ]Outsourcing Institute’s Frank Casale Talks About Why He Finds Medellín Ideal For Nearshore RPA & AI Delivery
Frank Casale, founder of the Outsourcing Institute, IRPA-AI and now the Digital Americas Pipeline Initiative shares with me why he chose Medellín for this new venture.
[ read more ]The Evolution of The North American Consumer – CX Outsourcers Mindshare
I gave this presentation at the 2018 CxOutsourcers Mindshare Group & Flagship Event in Las Vegas. What fundamental changes in the North American consumer are most important to the...
[ read more ]Sample International Site Selection Report For Private Client Internal Use
In 2017 a client contracted with me to conduct confidential site selection research in Jamaica. I was to identify suitable potential BPO/shared services sites, and residences for key management.
[ read more ]The Roles of Design, Creativity & Ownership in Creating The Customer Experience
I was keynote speaker at IQPC's 2015 Customer Experience Impact symposium in New Orleans, where I gave this presentation on customer experience beyond customer contact.
[ read more ]Implementing Effective Platforms for New Payment Method Inclusion
I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this keynote session on Creating New Channels for Customer Attendance, and Implementing Effective...
[ read more ]Shortlisting Your Biometrics Vendors
I was the conference chair and gave this presentation along with one other (Takeaways from Biometrics Implementation for Financial Services in Latin America) at the 2016 Biometrics in Banking...
[ read more ]Takeaways from Biometrics Implementation for Financial Services In Latin America
I was the conference chair and gave this presentation along with one other (Shortlisting Your Vendors) at the 2016 Biometrics in Banking & Financial Services symposium in New York.
[ read more ]Considering doing business in Latin America or the Caribbean?
Leverage the expertise & on-the-ground experience of Loren Moss to ensure a successful mission! The publisher of Finance Colombia, Finance TnT and other business journals, Loren Moss, backed by...
[ read more ]Gustavo Tasner is Appointed as Atento’s new Chief Operating Officer
Atento S.A. (NYSE: ATTO), a large regional provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, today announced the appointment of Gustavo Tasner as Chief Operating...
[ read more ]Capgemini: Business Process Transformation to Deliver World Class Outcomes
I was contracted to research and write this white paper for global BPO & consulting firm Capgemini.
[ read more ]The Year Ahead In BPO, Shared Services & Global Delivery – 2017
2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers. Political, technological, and human factors have...
[ read more ]Mexico’s Innovative Hybrid Virtual Captive Business Model
This is a paper I wrote in 2014 for research firm Nearshore Americas discussing Mexico's innovative "Hybrid Virtual Captive" business model, instituted to attract Asian outsourcing firms to set...
[ read more ]Customer-Centricity Is No Longer Just For The Customer
Customer-Centricity has implications for IT, BPO, and internal organizational processes, not just customer support and CCO
[ read more ]Latin America’s Role in Driving Americas-Centric Outsourcing & U.S. Competitiveness
This is a presentation I researched, prepared & gave in 2013 for Connecticut-based research firm Nearshore Americas at an IBM event covering recent political and market developments and their...
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