Frank Casale of Choiceworx Explains RPA’s “Broken Bot Syndrome” & What They are Doing About It
AI powered RPA bot-management firm Choiceworx has been making moves recently. Global technology firm tracker Tracxn has already designated Choiceworx as a Minicorn worth keeping an eye on! Analyst...
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Photographers Are Extremely Disappointed WIth Canon. That Includes Me.
I sincerely hope Canon's policy with its new EOS R series evolves quickly and decisively. Until then, I'm refraining.
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Renovatio’s Francisco Sanclemente Explains To Me The Inner Workings Of Colombia’s 1st Private Renewable Energy Auction
Grupo Renovatio launched the first private renewable energy auction in Colombia, perhaps the first in Latin America. CEO Francisco Sanclemente tells me how these work and why they...
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IBM’s New Spinoff Strategy Is Destined For Conflict
So, IBM is no longer in the PC server business, and hasn’t competed with companies like Cisco in the network hardware space for at least a decade. They still...
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How To Use IoT To Protect & Monitor Every Step Of Your Food Chain For Quality, Efficiency & Safety
Your food or beverage quality keeps your customers healthy and returning. One mistake, and not only do you lose customers, you may lose lives. Use technology such as IoT,...
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How To Inexpensively Connect Your Cow (or Horse, Pig, Camel, Goat, Sheep, Zoo Animal, etc.) To The Internet With IoT
Our animal companions, whether pets and hobbies, or ranches, zoos, farms, or natural resources, are more valuable than ever. IoT or the Internet of Things allows us to monitor...
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Has Your Customer Experience Adapted To Our New Remote-First Post-COVID World? Don’t Panic, We Are Here To Help
In our newly distributed environment, the businesses that are able to remain closest to their customers are thriving, while less agile competition is being left behind. Whether B2B, B2C,...
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Use This Simple 5 Step Cybersecurity Methodology To Protect Your Business, Team, Livelihood & IT Assets
You know you need to protect your company, systems and data, but you aren't an IT engineer or security guru. How can you get started, or how can you...
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An Easy To Understand Cybersecurity Framework For The Non-Technical Executive: Take 5 Minutes To Review Your Own IT Security!
Having a firewall and antivirus is no longer enough. Governments, businesses, individuals, even schools and hospitals are falling victim to cyberattacks. Understanding how to protect yourself can be overwhelming,...
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Digital Transformation, Blah Blah Blah…A Buzzword, Or Should You Really Care? Here Is What It Means For Your Organization
I bet you're already tired of hearing about "Digital Transformation" but have you stopped and actually looked into what it really means? In a few words, here is what...
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This Year More Than Ever, Your Business Must Be Fault Tolerant. How Is Your Disaster Recovery Plan? Let’s Update & Verify It
Is your business resilient? Is your infrastructure fault tolerant? Do you think it is, or do you KNOW it is? Let's test it, and monitor it. Hackers, malware and...
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Everyone Is Talking About SD-Wan…But What Is It, & Why Is It So Important?
SD-WAN or Software Defined Wide Area Networks Free large & small businesses alike from traditional vendor-defined architectures, and allow remote workers, branch offices and even enterprise headquarters to build...
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With Almost 300 Direct Vendor Relationships, Our Agnostic Approach Ensures The Best Fit For You
Because we have a vast network of independent vendor relationships, we can recommend the best fit for you based on your use case, or accompany you in negotiating the...
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How To Retain An IT Consultant WIthout Being Ripped Off
These days it seems everyone's an expert. How do I avoid either getting low-cost or free but useless advice from a salesman disguised as an advisor? How can I...
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Here Are 5 Best Ways To Deploy IoT In Manufacturing Today – And How To Get Help
IoT is no longer the future, it has arrived and is established. If you haven't already securely integrated it into your manufacturing and production operations, you are falling behind...
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UCaaS or Cloud Unified Communications Is More Important Than Ever As We Move To Telework – Here’s What You Need To Know
UCaaS refers to a phone system that uses Voice over Internet Protocol to provide a Cloud based phone system for businesses. Often this service is provided by a network...
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Remote Worker Enablement Is No Longer Optional. Now There Is Help
Here are 6 steps you can take now to move quickly and painlessly to a distributed work environment. For unbiased no-sales-pitch help, get in touch with my team and...
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Is Your IT Team Configuring & Deploying Hundreds (Or Thousands) Of Laptops? You Are Probably Doing Telework All Wrong
With virtualized desktops, also known as Desktop-as-a-Service, employers can spool up or eliminate thousands of virtual PCs, including extremely high performance workstations for graphics, analytics or science—or very inexpensive...
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DJI Launches Flagship Commercial / Industrial Drone With New Camera Platform
DJI introduces new Matrice 300 RTK and Zenmuse H20 Series drones to extend Airborne Intelligence to a New Generation of Work Ready to Embrace Digitalization and AI
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Free Consultation For Cloud Telephony & Unified Communications Options
As an independent analyst, I am able to provide balanced, unbiased guidance on both the existing platforms available and your particular needs. Contact me directly to discuss, there is...
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Should You Choose a Cloud-Based Phone System for Your Business?
As an independent analyst, I would be glad to share my insights with you, and provide any appropriate guidance regarding choosing the most appropriate unified communications system for your...
[ read more ] 5 Ways Unified Communications Can Improve Your Customer Service
As an independent analyst, I would be glad to share my insights with you, and provide any appropriate guidance regarding the selection and installation of a cloud based unified...
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Updated Industry Research Calendar Released: 2020-2021
Research analyst & publisher Loren Moss has released his calendar on upcoming public research through 2020 & 2021.
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Bid Opportunity: National Electric Utility Needs Contact Center WFM / Quality Management System
The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their...
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Join Me At This Year’s Enterprise Connect in Orlando
When the Enterprise Connect Exhibit Hall opens its doors on March 30, attendees will have the chance to see the latest and greatest products from UC and collaboration industry players big...
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CRISPR & Customer Experience; or AI & “Food For Thought” (turnips, no doubt!)
What if using your genetic profile and CRISPR, a vendor could engineer a new fruit to be uniquely delicious for your taste buds?
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Outsourcing Institute’s Frank Casale Talks About Why He Finds Medellín Ideal For Nearshore RPA & AI Delivery
Frank Casale, founder of the Outsourcing Institute, IRPA-AI and now the Digital Americas Pipeline Initiative shares with me why he chose Medellín for this new venture.
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Implementing Effective Platforms for New Payment Method Inclusion
I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this keynote session on Creating New Channels for Customer Attendance, and Implementing Effective...
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Shortlisting Your Biometrics Vendors
I was the conference chair and gave this presentation along with one other (Takeaways from Biometrics Implementation for Financial Services in Latin America) at the 2016 Biometrics in Banking...
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Takeaways from Biometrics Implementation for Financial Services In Latin America
I was the conference chair and gave this presentation along with one other (Shortlisting Your Vendors) at the 2016 Biometrics in Banking & Financial Services symposium in New York.
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Loren Moss is the publisher of Cognitive Business News
- Are We Focusing on Cost-Cutting at the Expense of CX Quality?2024 saw budget cuts in customer support, prioritizing cost over quality, risking long-term consumer loyalty.
- Tracxn Deals of the Week for February 14: Sanas, Imperia, Dream and Others Receive FundingTracxn highlights notable deals in enterprise applications, employment innovation, IT outsourcing, BPO services, and cybersecurity.
- Tracxn Deals of the Week for February 7: Suger, Glim, Tines & Others Receive FundingThese notable Tracxn deals in enterprise apps, employment innovation, IT outsourcing, and cybersecurity.
Loren Moss is the publisher of Finance Colombia
- Exclusive Interview: Avianca’s Valeria Yglesias Discusses Big Changes to the LifeMiles ProgramYglesias explains how changes to the Lifemiles program are designed to focus on Avianca passengers instead of non-customers....
- Uribe’s Legal Battle Paused Amid Controversy Over Judge’s Impartiality in Historic TrialThis trial represents an unprecedented legal challenge in Colombia, as no former president has ever faced such proceedings....
- During ANATO, JetSMART’s Victor Mejia Talks About The Airline’s Relationships With American Airlines, Indigo PartnersJetSMART discusses the airline's continued growth in Colombia, and commercial linkups with American Airlines....