Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
Charlotte Umutomi Karera elucidates Rwanda’s case as the best place to do business in Africa.
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Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
Young aspiring professionals that matriculate through Harambee’s programs are ready and eager to compete on a global level for employment opportunities.
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Aiswariya Chidambaram Explains How Digital Transformation Is Revolutionizing Clinical Trials For Pharma & Life Sciences
I had an in-depth discussion with long-time collaborator life-science luminary Aiswariya Chidambaram.
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Roundtable of Outsourcing Heavyweights Discuss Rwanda’s Prospects As A GBS Hub For CX & IT
Rwanda as a global business services destination? Maybe so! Loren Moss moderates a discussion by GBS / Outsourcing luminaries after a visit to Kigali.
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Beatriz Viveros Says Respect & Location Strategy Key To Success Of TaskUs Cali, Colombia Contact Center
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The...
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Mariano Castaños Explains The Strategy Behind Konecta’s Comdata Acquisition
Konecta's LatAm CEO Mariano Castaños discusses the BPO's Comdata acquisitions and growth strategy.
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Vidya Ravichandran Discusses Glowtouch’s Dual CX + IT Strategy & Their Bet On The Dominican Republic
Vidya shares with me details on Glowtouch's dual CX + IT outsourcing strategy, and the firm's bold plans for growth.
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Indotel’s Julissa Cruz Is Spearheading The Dominican Republic’s Telecommunications Leadership
Indotel's Julissa Cruz shares with Loren Moss how she is working to raise The Dominican Republic's Level of IT Competitiveness
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Interview: Ram Charan Explains To Me How A Future-Back Approach Leads To The Attacker’s Advantage
Ram shared his insights with me on several topics, from how Colombia can make the quantum leap from a resource based economy to a knowledge based economy, to digital...
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Deloitte’s Duleesha Kulasooriya Tells Me How The Orange Economy Can Be A Force For Social Inclusion.
Loren Moss talks with Duleesha Kulasooriya, executive director of Deloitte's Center For The Edge on how disruptive transformation can benefit developing economies...but the right strategy is the key to...
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Strategy Discussion – PayPal’s Sri Shivananda On Leadership & Shaping Corporate Culture
Happy Thanksgiving to those of you in the USA. I am sharing with you an intriguing discussion I had on leadership with PayPal CTO Sri Shivananda. I hope you...
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Frank Casale of Choiceworx Explains RPA’s “Broken Bot Syndrome” & What They are Doing About It
AI powered RPA bot-management firm Choiceworx has been making moves recently. Global technology firm tracker Tracxn has already designated Choiceworx as a Minicorn worth keeping an eye on! Analyst...
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The Reason Foundation’s Daniel Raisbeck Tells Me What Peru’s Election Says About Economic Liberty In Latin America
What can observers take from events in Peru? And what takeaways are relevant for economic and civil liberty more broadly in the Americas? Daniel Raisbeck shares some prescient...
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Antioquia Colombia’s Secretary of Economic Development Talks Regional Growth & Foreign Investment With Me
Antioquia's new secretary of economic development has obviously done her homework, and has a lot to say on the goals she and the governor's administration has for the area....
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Tecnoglass CFO Santiago Giraldo Discusses The Company’s Successful Strategy & Plans For Growth
Not only was Tecnoglass able to overcome the COVID related challenges throughout the year, it kept its employees on payroll during a temporary government mandated shutdown, and took extra...
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Medellín City Councilman Daniel Carvalho Talks To Me About The EPM Crisis, Medellín Governance & Colombia Unrest
City council member Daniel Carvalho has said enough is enough, and that the mayor’s mismanagement is putting Colombia’s second largest enterprise and Medellín’s single largest municipal revenue source at...
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Deloitte’s Shay Eliaz Tells Me How The World Can Improve Food Security & Boost Agribusiness
There’s an increasing trend toward urbanization, and that means there’s even more pressure on the food system because habits change and you eat more as you move into the...
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Avasant’s Anupam Govil Provides Critical Insight & Guidance For Both BPOs and Their Clients In The Face Of The Coronavirus COVID-19 Pandemic
The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.
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Will The Rush To Telework Lead To The Irreversible Rise Of Branded Real Estate?
What is Branded Real Estate? I caught up with the country’s leading expert on the phenomenon and principal of the Luft research consultancy Luke Bujarski to discuss its impact,...
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Work From Home Programs Deserve A New Look In Light Of Coronavirus Pandemic
Smart enterprises have already deployed telework and work-from-home strategies. With the coronavirus pandemic and travel bans, now is the time for less proactive companies to catch up...and fast! Some...
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Branding Is Dead, At Least That’s What Ex Saatchi Chairman Kevin Roberts Tells Me In Our Recent Chat
I was fortunate enough to catch up with Kevin Roberts when he was in Colombia for the WOBI World Leadership Forum last month. Kevin is the former Chairman of...
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Renovatio’s Francisco Sanclemente Explains To Me The Inner Workings Of Colombia’s 1st Private Renewable Energy Auction
Grupo Renovatio launched the first private renewable energy auction in Colombia, perhaps the first in Latin America. CEO Francisco Sanclemente tells me how these work and why they...
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Tecnoglass CFO Santiago Giraldo Talks With Me About The Company’s New $300 Million USD Credit Facility + Land Deal For New Factory
Tecnoglass (NASDAQ: TGLS), the Barranquilla based manufacturer of architectural glass and aluminum products just closed on a $300 million USD credit facility from a syndicate of banks. The new...
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Decentralize Power To Unite The Nation: Cato Institute’s Chris Edwards
Americans have grown less happy with the federal government even as the number of federal programs ostensibly created to serve them has increased. Federal intervention in education, health care,...
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Santiago Giraldo, CFO of Tecnoglass (NASDAQ: TGLS) On Why They Are Breaking Records In 2020 Despite The Pandemic
Loren Moss was able to speak with Tecnoglass (NASDAQ:TGLS) CFO Santiago Giraldo to understand the manufacturer's extraordinary first half of 2020, how it is navigating the pandemic, and what...
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Colombia Risk Analysis Discusses Ivan Duque’s Presidency With Loren Moss: What Will The 2nd Half Bring?
The report’s co-author Cameron Wilson took time to speak with Loren Moss about the many points covered by the report, including what to expect in the second half of...
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CINTEL’s Ericc Sanchez Discusses Andicom’s New X-Tech Format With Loren Moss
Loren Moss spoke with CIntel’s Ericc Sanchez Castillo about the unique format of this year’s ANDICOM and the added features enabled by the virtual format.
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Banning Highly Skilled & Professional Immigrants Makes You Dumber – Cato Institute
The Trump Administration is reportedly working on an executive order to ban the issuance of new H-1B visas. His order is expected to be issued before the end of this month....
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Ignore Your Customers And They’ll Go Away
I just finished a great new book by Customer Experience expert Micah Solomon called Ignore Your Customers (And They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer...
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AI, Blockchain, Cryptocurrencies: A Conversation Between Paypal’s Sri Shivananda & Loren Moss
Loren Moss was able to sit down for a conversation with PayPal CTO Sri Shivananda, where Shivananda sheds light on where PayPal stands with regards to Artificial Intelligence, blockchain,...
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Loren Moss is the publisher of Cognitive Business News
- World Economic Forum Releases 2024 Top 10 Emerging Technologies ReportThe innovations highlighted underline the potential for transformative change across industries and regions worldwide.
- US FinTech Startups See 53% Decline In Funding in H1 2024, But Q2 Surge Offers OptimisInvestment Tech, Payments, and Finance & Accounting Tech were the top-performing segments in H1 2024.
- Jackie Matos Explains Why Business Leaders Too Often Focus on Strategy But Fail on ExecutionMany firms talk about strategy, but while glamorous, it isn’t where most businesses are failing. Businesses have lofty goals and plans but then fail to execute.
Loren Moss is the publisher of Finance Colombia
- Germany and Colombia Negotiate Debt Swap to Boost Environmental EffortsColombia seeks $40B in funding as talks with Germany on a debt-for-climate swap, aiming to reduce fossil fuel reliance and conserve nature...
- What Jumps Out : A Face For RadioColombia’s economy grows, but high rates and delayed tax collection hinder progress. Floods rise, La Niña looms, and the wage debate continues....
- Global Banking & Markets: Latin America 2024 Returns to Miami December 9-10Formerly Bonds & Loans, the iconic event has now expanded to Latin America & Caribbean's largest corporate & investment banking event....