05 Jul

Capgemini: Business Process Transformation to Deliver World Class Outcomes

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Driving transformation across business units, across borders, and across disciplines requires a robust methodology that can be calibrated to individual company needs.

I was contracted to research and write this white paper for global BPO & consulting firm Capgemini. The paper discusses their GEM (Global Enterprise Model) maturity assessment and best practices in organizational preparedness prior to negotiating and engaging with a provider on a long-term strategic outsourcing engagement.

Click on the below image to view the report:

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