Two New Books I’ve Edited Have Been Published: Intelligent Automation + Nearshore Site Selection

Friends and colleagues, how have you been? It’s been a few months since I have written, so forgive me, but I am sure you have been busy with your own adventures. I am catching up now on a heavy editorial workload that was set back a couple months by a rather painful motorcycle accident in Colombia that for a while had my right arm in a sling and my left hand in a cast. Not so easy to type that way! But fortunately, none of the damage is permanent and I am recovering well. I received excellent medical attention in Colombia, by the way.

Aside from my journalistic work, I have produced two books that might be of interest to you. The first, covering intelligent automation is available for free in electronic format, and I edited it on behalf of the Institute for Robotics Process Automation & Artificial Intelligence. The book features contributions from industry luminaries such as Frank Casale of Choiceworx, Mike Engel from PwC, and T.H. Lee’s Kearney Shanahan and Josh Bresler. To download the book, simply click here, or on the image.

The second is an executive and investor’s guide to doing business in The Bahamas. Most know that the Bahamas is a popular tourism destination and an offshore banking center, but not everyone knows about the country’s H1B visa program or its track record of success for specialty BPO, high tech (especially biomedical), logistics, and professional services.

For example, multinational customer service outsourcing provider itel operates a high-end contact center servicing the tourism, government and financial sectors out of The Bahamas’ second largest city of Freeport. The Bahamas is also one of the lowest tax jurisdictions on the planet, with no corporate or income taxes. Flights to the US from Freeport & the capital of Nassau don’t even have to clear customs and go directly to domestic gates!

Anyway, I don’t want to re-write the book here in this short update. If you are interested, both electronic and print versions are available by clicking here, or on the image below. Have you ever been to The Bahamas? Have you ever done business there? I’d love to hear!

Coming soon is the 2022 Customer Experience Outsourcer’s Buyer’s Guide! I hoped to have it out already, but the mishap set me back approximately 2 or 3 months.

Image by Pexels from Pixabay