Images

    08 Jan

    New Global Cooperation BarometerSeeks To Show Cooperation Is Possible Even in Midst of Competition

    Since 2020, global cooperation has started to decline due to weakened cooperation in peace and security, as well as health and wellness.

    [ read more ]
    22 Mar

    Aiswariya Chidambaram Explains How Digital Transformation Is Revolutionizing Clinical Trials For Pharma & Life Sciences

    I had an in-depth discussion with long-time collaborator life-science luminary Aiswariya Chidambaram.

    [ read more ]
    05 Oct

    Alorica Tells Me Culture Is Key To The Success Of It’s Cali-Anchored Colombia Operations

    I was glad to have a small part in Alorica's choice of Cali to launch their Colombian operations. I finally got to visit to see how things were going.

    [ read more ]
    05 Oct

    Beatriz Viveros Says Respect & Location Strategy Key To Success Of TaskUs Cali, Colombia Contact Center

    Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The...

    [ read more ]
    24 Jul

    Mariano Castaños Explains The Strategy Behind Konecta’s Comdata Acquisition

    Konecta's LatAm CEO Mariano Castaños discusses the BPO's Comdata acquisitions and growth strategy.

    [ read more ]
    23 Jul

    Vidya Ravichandran Discusses Glowtouch’s Dual CX + IT Strategy & Their Bet On The Dominican Republic

    Vidya shares with me details on Glowtouch's dual CX + IT outsourcing strategy, and the firm's bold plans for growth.

    [ read more ]
    12 Jun

    Indotel’s Julissa Cruz Is Spearheading The Dominican Republic’s Telecommunications Leadership

    Indotel's Julissa Cruz shares with Loren Moss how she is working to raise The Dominican Republic's Level of IT Competitiveness

    [ read more ]
    04 Dec

    Interview: Ram Charan Explains To Me How A Future-Back Approach Leads To The Attacker’s Advantage

    Ram shared his insights with me on several topics, from how Colombia can make the quantum leap from a resource based economy to a knowledge based economy, to digital...

    [ read more ]
    28 Nov

    Deloitte’s Duleesha Kulasooriya Tells Me How The Orange Economy Can Be A Force For Social Inclusion.

    Loren Moss talks with Duleesha Kulasooriya, executive director of Deloitte's Center For The Edge on how disruptive transformation can benefit developing economies...but the right strategy is the key to...

    [ read more ]
    02 Aug

    It’s Official: My Latest Business Book On Nearshore Site Selection Is An Amazon Bestseller! THANK YOU

    The Bahamas deserves close consideration for specialty & high value BPO and nearshore service delivery site selection, as well as consideration by remote worker professionals, digital nomads, and lifestyle entrepreneurs....

    [ read more ]
    28 Jul

    Two New Books I’ve Edited Have Been Published: Intelligent Automation + Nearshore Site Selection

    Though I had a mishap that set me back a few weeks, I want to share 2 of my latest works covering Intelligent Automation & Nearshore site selection!

    [ read more ]
    27 Jun

    The Reason Foundation’s Daniel Raisbeck Tells Me What Peru’s Election Says About Economic Liberty In Latin America

    What can observers take from events in Peru? And what takeaways are relevant for economic and civil liberty more broadly in the Americas? Daniel Raisbeck shares some prescient...

    [ read more ]
    27 Jun

    Antioquia Colombia’s Secretary of Economic Development Talks Regional Growth & Foreign Investment With Me

    Antioquia's new secretary of economic development has obviously done her homework, and has a lot to say on the goals she and the governor's administration has for the area....

    [ read more ]
    21 May

    One Year Review: Shokz OpenComm UC Bluetooth Headsets Holding Up Well

    After a year of constant abuse, Opencomm holds up well after being stuffed in backpacks, suit jackets, and countless airport security bins.

    [ read more ]
    29 Apr

    Hotels.com Destroys Its Loyalty Program, Here’s Where I’m Going Next

    Hotels.com might say “well our new program gives you that same flexibility!”—Yeah but you take away 80% of the value, do you think I’m dumb?

    [ read more ]
    22 Apr

    Deloitte’s Shay Eliaz Tells Me How The World Can Improve Food Security & Boost Agribusiness

    There’s an increasing trend toward urbanization, and that means there’s even more pressure on the food system because habits change and you eat more as you move into the...

    [ read more ]
    05 Apr

    Investor Communications For Latin American & Caribbean Enterprises

    Unlike pure marketing or PR firms, for early-stage firms, we actually connect you to quantifiable investors. You can measure our results by the potential investors we are able to...

    [ read more ]
    04 Apr

    Photographers Are Extremely Disappointed WIth Canon. That Includes Me.

    I sincerely hope Canon's policy with its new EOS R series evolves quickly and decisively. Until then, I'm refraining.

    [ read more ]
    26 Mar

    Avasant’s Anupam Govil Provides Critical Insight & Guidance For Both BPOs and Their Clients In The Face Of The Coronavirus COVID-19 Pandemic

    The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.

    [ read more ]
    18 Mar

    Will The Rush To Telework Lead To The Irreversible Rise Of Branded Real Estate?

    What is Branded Real Estate? I caught up with the country’s leading expert on the phenomenon and principal of the Luft research consultancy Luke Bujarski to discuss its impact,...

    [ read more ]
    12 Mar

    Work From Home Programs Deserve A New Look In Light Of Coronavirus Pandemic

    Smart enterprises have already deployed telework and work-from-home strategies. With the coronavirus pandemic and travel bans, now is the time for less proactive companies to catch up...and fast! Some...

    [ read more ]
    30 Dec

    Branding Is Dead, At Least That’s What Ex Saatchi Chairman Kevin Roberts Tells Me In Our Recent Chat

    I was fortunate enough to catch up with Kevin Roberts when he was in Colombia for the WOBI World Leadership Forum last month. Kevin is the former Chairman of...

    [ read more ]
    24 Dec

    Merry Christmas, Thank You, & 5 Predictions for 2021

    Stay safe. Wash your hands and wear your face mask in public for now. I appreciate my friends and colleagues, so let’s figure out how to do great things...

    [ read more ]
    30 Oct

    Security Firm Check Point Confirms Russian Interference Threatens US Presidential Elections: Here Are Measures Voters Should Take

    Five days away from the US elections, voters everywhere should understand what cyber security experts call “meme warfare”, and how it could influence the upcoming US election.

    [ read more ]
    30 Oct

    When and How to Use Machine Learning With RPA in Finance

    When their powers are combined, ML and RPA have the potential to generate analytic insights and further improve the efficiency of finance processes.

    [ read more ]
    27 Oct

    IBM’s New Spinoff Strategy Is Destined For Conflict

    So, IBM is no longer in the PC server business, and hasn’t competed with companies like Cisco in the network hardware space for at least a decade. They still...

    [ read more ]
    07 Oct

    SoundPEATS Sonic Wireless Earbuds May Be The Best In-Ear Bluetooth Headphones Yet

    Most of you know that I am already a fan of Soundpeats Bluetooth headsets, having had several pair of their wired and earbud models. My most recent pair are...

    [ read more ]
    05 Oct

    Decentralize Power To Unite The Nation: Cato Institute’s Chris Edwards

    Americans have grown less happy with the federal government even as the number of federal programs ostensibly created to serve them has increased. Federal intervention in education, health care,...

    [ read more ]
    03 Oct

    How To Use IoT To Protect & Monitor Every Step Of Your Food Chain For Quality, Efficiency & Safety

    Your food or beverage quality keeps your customers healthy and returning. One mistake, and not only do you lose customers, you may lose lives. Use technology such as IoT,...

    [ read more ]
    03 Oct

    How To Inexpensively Connect Your Cow (or Horse, Pig, Camel, Goat, Sheep, Zoo Animal, etc.) To The Internet With IoT

    Our animal companions, whether pets and hobbies, or ranches, zoos, farms, or natural resources, are more valuable than ever. IoT or the Internet of Things allows us to monitor...

    [ read more ]