Tag: mexico

    05 Oct

    Beatriz Viveros Says Respect & Location Strategy Key To Success Of TaskUs Cali, Colombia Contact Center

    Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The...

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    23 Jul

    Vidya Ravichandran Discusses Glowtouch’s Dual CX + IT Strategy & Their Bet On The Dominican Republic

    Vidya shares with me details on Glowtouch's dual CX + IT outsourcing strategy, and the firm's bold plans for growth.

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    27 Jun

    The Reason Foundation’s Daniel Raisbeck Tells Me What Peru’s Election Says About Economic Liberty In Latin America

    What can observers take from events in Peru? And what takeaways are relevant for economic and civil liberty more broadly in the Americas? Daniel Raisbeck shares some prescient...

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    27 Jun

    Medellín City Councilman Daniel Carvalho Talks To Me About The EPM Crisis, Medellín Governance & Colombia Unrest

    City council member Daniel Carvalho has said enough is enough, and that the mayor’s mismanagement is putting Colombia’s second largest enterprise and Medellín’s single largest municipal revenue source at...

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    03 Oct

    How To Inexpensively Connect Your Cow (or Horse, Pig, Camel, Goat, Sheep, Zoo Animal, etc.) To The Internet With IoT

    Our animal companions, whether pets and hobbies, or ranches, zoos, farms, or natural resources, are more valuable than ever. IoT or the Internet of Things allows us to monitor...

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    21 Aug

    Colombia Risk Analysis Discusses Ivan Duque’s Presidency With Loren Moss: What Will The 2nd Half Bring?

    The report’s co-author Cameron Wilson took time to speak with Loren Moss about the many points covered by the report, including what to expect in the second half of...

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    24 Jul

    When Doors Must Stay Open – A Nearshore COVID-19 Success Story

    Many of us have the luxury of telework, but it isn't appropriate for every situation. Altia Smart Cities in Honduras is a success story of navigating the COVID-19 pandemic...

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    09 Jan

    The Donald & The Ayatollahs — My Analysis of The Current US-Iran Conflict & its Ramifications

    Donald Trump just blew up Iran’s General Qasem Soleimani. “And then what happens?” Who wins and who loses? Here's my analysis at this point in time.

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    06 Jan

    The Evolution of The North American Consumer – CX Outsourcers Mindshare

    I gave this presentation at the 2018 CxOutsourcers Mindshare Group & Flagship Event in Las Vegas. What fundamental changes in the North American consumer are most important to the...

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    06 Jan

    Sample Site Selection Client Briefing: Colombia, Dominican Republic, Jamaica

    This was a preliminary report I prepared in 2017 for a client to provide site selection decision support between Colombia, Jamaica & The Dominican Republic.

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    06 Jan

    Sample International Expansion Location Options Site Selection Report For Private Client Internal Use

    This was a preliminary report I prepared in 2017 for a client to provide site selection decision support between Colombia, Jamaica & The Dominican Republic.

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    06 Jan

    Research Report: Comparison of Investment Incentives, Mexico, Colombia, US Southern States

    This is a report my team and I were commissioned to research and present comparing the corporate benefits and investment incentives offered by governments through their IPAs

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    05 Jan

    Mexico’s Innovative Hybrid Virtual Captive Business Model

    This is a paper I wrote in 2014 for research firm Nearshore Americas discussing Mexico's innovative "Hybrid Virtual Captive" business model, instituted to attract Asian outsourcing firms to set...

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    06 Aug

    Finance, Payments, Accounting: Don’t Choose Your Next Site Before Visiting Trinidad & Tobago

    Trinidad and Tobago has invested in ensuring that the quality of its primary and university education is world class. This has resulted in the highest Human Development rating of...

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