Tag: shared services

26 Mar

Avasant’s Anupam Govil Provides Critical Insight & Guidance For Both BPOs and Their Clients In The Face Of The Coronavirus COVID-19 Pandemic

The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.

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29 Mar

Danger: Deep Rationalization Is Coming To Customer Contact, BPO & Global Delivery

Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to...

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16 Jan

Meet Me Next Month at IAOP’s OWS 2.0

The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet me there!

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06 Jan

Sample International Site Selection Report For Private Client Internal Use

In 2017 a client contracted with me to conduct confidential site selection research in Jamaica. I was to identify suitable potential BPO/shared services sites, and residences for key management.

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18 Oct

Enjoy My New Book on The Bahamas As a Specialty Services Delivery & Business Location

Almost all of us have seen the devastation caused by Hurricane Dorian in August 2019. Hurricane Dorian was the worst hurricane in the recorded history of The Bahamas. As...

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05 Jul

Capgemini: Business Process Transformation to Deliver World Class Outcomes

I was contracted to research and write this white paper for global BPO & consulting firm Capgemini.

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05 Jan

Mexico’s Innovative Hybrid Virtual Captive Business Model

This is a paper I wrote in 2014 for research firm Nearshore Americas discussing Mexico's innovative "Hybrid Virtual Captive" business model, instituted to attract Asian outsourcing firms to set...

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