Tag: pandemic

23 Jul

Vidya Ravichandran Discusses Glowtouch’s Dual CX + IT Strategy & Their Bet On The Dominican Republic

Vidya shares with me details on Glowtouch's dual CX + IT outsourcing strategy, and the firm's bold plans for growth.

[ read more ]
27 Jun

Tecnoglass CFO Santiago Giraldo Discusses The Company’s Successful Strategy & Plans For Growth

Not only was Tecnoglass able to overcome the COVID related challenges throughout the year, it kept its employees on payroll during a temporary government mandated shutdown, and took extra...

[ read more ]
26 Mar

Avasant’s Anupam Govil Provides Critical Insight & Guidance For Both BPOs and Their Clients In The Face Of The Coronavirus COVID-19 Pandemic

The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.

[ read more ]
01 Sep

Santiago Giraldo, CFO of Tecnoglass (NASDAQ: TGLS) On Why They Are Breaking Records In 2020 Despite The Pandemic

Loren Moss was able to speak with Tecnoglass (NASDAQ:TGLS) CFO Santiago Giraldo to understand the manufacturer's extraordinary first half of 2020, how it is navigating the pandemic, and what...

[ read more ]
21 Aug

Colombia Risk Analysis Discusses Ivan Duque’s Presidency With Loren Moss: What Will The 2nd Half Bring?

The report’s co-author Cameron Wilson took time to speak with Loren Moss about the many points covered by the report, including what to expect in the second half of...

[ read more ]
20 Aug

CINTEL’s Ericc Sanchez Discusses Andicom’s New X-Tech Format With Loren Moss

Loren Moss spoke with CIntel’s Ericc Sanchez Castillo about the unique format of this year’s ANDICOM and the added features enabled by the virtual format.

[ read more ]
24 Jul

When Doors Must Stay Open – A Nearshore COVID-19 Success Story

Many of us have the luxury of telework, but it isn't appropriate for every situation. Altia Smart Cities in Honduras is a success story of navigating the COVID-19 pandemic...

[ read more ]
21 May

Banning Highly Skilled & Professional Immigrants Makes You Dumber – Cato Institute

The Trump Administration is reportedly working on an executive order to ban the issuance of new H-1B visas. His order is expected to be issued before the end of this month....

[ read more ]
20 May

Telework Disrupts Location Strategy for Investment Promotion Agencies

What if your investment promotion agency and location can attract these people who can work literally anywhere—and I don’t mean only contact center workers from the next island over—but...

[ read more ]
30 Apr

What might happen to Avianca? Will Copa purchase the Airline?

Avianca's CEO is seeking a government bailout, but that would save primarily foreign investors. What will happen to the airline? Could there be a savior on approach? Would a...

[ read more ]
22 Apr

Conrad Cartagena – Colombia FInally Gets A 5-Star Golf Resort

Right before Colombia & most of the rest of the world went into lockdown due to the Coronavirus COVID-19 Pandemic, I had the opportunity to briefly visit the Conrad...

[ read more ]
06 Apr

As A Leader, Here Are 5 Things You May Want To Be Doing Right Now

You have a duty to protect your business. Your employees, their families, and your other stakeholders from clients and customers to shareholders are counting on you in multiple ways....

[ read more ]
29 Mar

Danger: Deep Rationalization Is Coming To Customer Contact, BPO & Global Delivery

Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to...

[ read more ]
27 Mar

3+ Great Reads / Listens While You’re Contemplating The Pandemic

Here are a few book recommendations to read or listen to while you have downtime during the Coronavirus pandemic. These are some of my personal favorites that I think...

[ read more ]