Vidya Ravichandran Discusses Glowtouch’s Dual CX + IT Strategy & Their Bet On The Dominican Republic
Vidya shares with me details on Glowtouch's dual CX + IT outsourcing strategy, and the firm's bold plans for growth.
[ read more ]Tecnoglass CFO Santiago Giraldo Discusses The Company’s Successful Strategy & Plans For Growth
Not only was Tecnoglass able to overcome the COVID related challenges throughout the year, it kept its employees on payroll during a temporary government mandated shutdown, and took extra...
[ read more ]Avasant’s Anupam Govil Provides Critical Insight & Guidance For Both BPOs and Their Clients In The Face Of The Coronavirus COVID-19 Pandemic
The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.
[ read more ]Santiago Giraldo, CFO of Tecnoglass (NASDAQ: TGLS) On Why They Are Breaking Records In 2020 Despite The Pandemic
Loren Moss was able to speak with Tecnoglass (NASDAQ:TGLS) CFO Santiago Giraldo to understand the manufacturer's extraordinary first half of 2020, how it is navigating the pandemic, and what...
[ read more ]Colombia Risk Analysis Discusses Ivan Duque’s Presidency With Loren Moss: What Will The 2nd Half Bring?
The report’s co-author Cameron Wilson took time to speak with Loren Moss about the many points covered by the report, including what to expect in the second half of...
[ read more ]CINTEL’s Ericc Sanchez Discusses Andicom’s New X-Tech Format With Loren Moss
Loren Moss spoke with CIntel’s Ericc Sanchez Castillo about the unique format of this year’s ANDICOM and the added features enabled by the virtual format.
[ read more ]When Doors Must Stay Open – A Nearshore COVID-19 Success Story
Many of us have the luxury of telework, but it isn't appropriate for every situation. Altia Smart Cities in Honduras is a success story of navigating the COVID-19 pandemic...
[ read more ]Banning Highly Skilled & Professional Immigrants Makes You Dumber – Cato Institute
The Trump Administration is reportedly working on an executive order to ban the issuance of new H-1B visas. His order is expected to be issued before the end of this month....
[ read more ]Telework Disrupts Location Strategy for Investment Promotion Agencies
What if your investment promotion agency and location can attract these people who can work literally anywhere—and I don’t mean only contact center workers from the next island over—but...
[ read more ]What might happen to Avianca? Will Copa purchase the Airline?
Avianca's CEO is seeking a government bailout, but that would save primarily foreign investors. What will happen to the airline? Could there be a savior on approach? Would a...
[ read more ]Conrad Cartagena – Colombia FInally Gets A 5-Star Golf Resort
Right before Colombia & most of the rest of the world went into lockdown due to the Coronavirus COVID-19 Pandemic, I had the opportunity to briefly visit the Conrad...
[ read more ]As A Leader, Here Are 5 Things You May Want To Be Doing Right Now
You have a duty to protect your business. Your employees, their families, and your other stakeholders from clients and customers to shareholders are counting on you in multiple ways....
[ read more ]Danger: Deep Rationalization Is Coming To Customer Contact, BPO & Global Delivery
Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to...
[ read more ]3+ Great Reads / Listens While You’re Contemplating The Pandemic
Here are a few book recommendations to read or listen to while you have downtime during the Coronavirus pandemic. These are some of my personal favorites that I think...
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