Colombia Risk Analysis Discusses Ivan Duque’s Presidency With Loren Moss: What Will The 2nd Half Bring?
The report’s co-author Cameron Wilson took time to speak with Loren Moss about the many points covered by the report, including what to expect in the second half of...
[ read more ]What might happen to Avianca? Will Copa purchase the Airline?
Avianca's CEO is seeking a government bailout, but that would save primarily foreign investors. What will happen to the airline? Could there be a savior on approach? Would a...
[ read more ]I Flew Ultra Low Cost Carrier Viva Air From Medellín To Cali, Colombia. Here’s How It Went
Viva Air is an option worth considering for Colombian domestic and regional travel.
[ read more ]The Last Reason To Fly Avianca Just Crashed & Burned
Avianca once had sterling service. But now, suffering from bad credit and embroiled in drama, they seem to be taking out their frustration on customers. They can’t compete on...
[ read more ]The Roles of Design, Creativity & Ownership in Creating The Customer Experience
I was keynote speaker at IQPC's 2015 Customer Experience Impact symposium in New Orleans, where I gave this presentation on customer experience beyond customer contact.
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