Tag: cx

    18 Mar

    Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product

    Boeing needs a clean sweep of its leadership that got the company into this mess; board and management.

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    23 Oct

    Roundtable of Outsourcing Heavyweights Discuss Rwanda’s Prospects As A GBS Hub For CX & IT

    Rwanda as a global business services destination? Maybe so! Loren Moss moderates a discussion by GBS / Outsourcing luminaries after a visit to Kigali.

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    23 Jul

    Vidya Ravichandran Discusses Glowtouch’s Dual CX + IT Strategy & Their Bet On The Dominican Republic

    Vidya shares with me details on Glowtouch's dual CX + IT outsourcing strategy, and the firm's bold plans for growth.

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    03 Oct

    Has Your Customer Experience Adapted To Our New Remote-First Post-COVID World? Don’t Panic, We Are Here To Help

    In our newly distributed environment, the businesses that are able to remain closest to their customers are thriving, while less agile competition is being left behind. Whether B2B, B2C,...

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    27 Jan

    Updated Industry Research Calendar Released: 2020-2021

    Research analyst & publisher Loren Moss has released his calendar on upcoming public research through 2020 & 2021.

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    09 Jan

    CRISPR & Customer Experience; or AI & “Food For Thought” (turnips, no doubt!)

    What if using your genetic profile and CRISPR, a vendor could engineer a new fruit to be uniquely delicious for your taste buds?

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    06 Jan

    The Roles of Design, Creativity & Ownership in Creating The Customer Experience

    I was keynote speaker at IQPC's 2015 Customer Experience Impact symposium in New Orleans, where I gave this presentation on customer experience beyond customer contact.

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