Tag: call center

    23 Oct

    Roundtable of Outsourcing Heavyweights Discuss Rwanda’s Prospects As A GBS Hub For CX & IT

    Rwanda as a global business services destination? Maybe so! Loren Moss moderates a discussion by GBS / Outsourcing luminaries after a visit to Kigali.

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    05 Oct

    Alorica Tells Me Culture Is Key To The Success Of It’s Cali-Anchored Colombia Operations

    I was glad to have a small part in Alorica's choice of Cali to launch their Colombian operations. I finally got to visit to see how things were going.

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    05 Oct

    Beatriz Viveros Says Respect & Location Strategy Key To Success Of TaskUs Cali, Colombia Contact Center

    Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The...

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    03 Oct

    Has Your Customer Experience Adapted To Our New Remote-First Post-COVID World? Don’t Panic, We Are Here To Help

    In our newly distributed environment, the businesses that are able to remain closest to their customers are thriving, while less agile competition is being left behind. Whether B2B, B2C,...

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    03 Oct

    With Almost 300 Direct Vendor Relationships, Our Agnostic Approach Ensures The Best Fit For You

    Because we have a vast network of independent vendor relationships, we can recommend the best fit for you based on your use case, or accompany you in negotiating the...

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    24 Jul

    When Doors Must Stay Open – A Nearshore COVID-19 Success Story

    Many of us have the luxury of telework, but it isn't appropriate for every situation. Altia Smart Cities in Honduras is a success story of navigating the COVID-19 pandemic...

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    23 Jan

    Bid Opportunity: National Electric Utility Needs Contact Center WFM / Quality Management System

    The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their...

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    06 Jan

    How to Fight Fraud in Emerging Payment Methods Without Frustrating Your Customers

    I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this workshop on How to Fight Fraud in Emerging Payment Methods Without Frustrating...

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    06 Jan

    The Roles of Design, Creativity & Ownership in Creating The Customer Experience

    I was keynote speaker at IQPC's 2015 Customer Experience Impact symposium in New Orleans, where I gave this presentation on customer experience beyond customer contact.

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    06 Jan

    Implementing Effective Platforms for New Payment Method Inclusion

    I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this keynote session on Creating New Channels for Customer Attendance, and Implementing Effective...

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    05 Jan

    Trinidad & Tobago Breaks Through Into Top Tier of Global Services Destinations

    I prepared this special report for the Trinidad & Tobago International Financial Centre, Trinidad & Tobago's Investment Promotion Agency (IPA) for the financial sector.

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