Tag: artificial intelligence

    22 Mar

    Aiswariya Chidambaram Explains How Digital Transformation Is Revolutionizing Clinical Trials For Pharma & Life Sciences

    I had an in-depth discussion with long-time collaborator life-science luminary Aiswariya Chidambaram.

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    27 Aug

    Frank Casale of Choiceworx Explains RPA’s “Broken Bot Syndrome” & What They are Doing About It

    AI powered RPA bot-management firm Choiceworx has been making moves recently. Global technology firm tracker Tracxn has already designated Choiceworx as a Minicorn worth keeping an eye on! Analyst...

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    28 Jul

    Two New Books I’ve Edited Have Been Published: Intelligent Automation + Nearshore Site Selection

    Though I had a mishap that set me back a few weeks, I want to share 2 of my latest works covering Intelligent Automation & Nearshore site selection!

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    03 Oct

    Has Your Customer Experience Adapted To Our New Remote-First Post-COVID World? Don’t Panic, We Are Here To Help

    In our newly distributed environment, the businesses that are able to remain closest to their customers are thriving, while less agile competition is being left behind. Whether B2B, B2C,...

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    16 Jan

    Join Me At This Year’s Enterprise Connect in Orlando

    When the Enterprise Connect Exhibit Hall opens its doors on March 30, attendees will have the chance to see the latest and greatest products from UC and collaboration industry players big...

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    09 Jan

    CRISPR & Customer Experience; or AI & “Food For Thought” (turnips, no doubt!)

    What if using your genetic profile and CRISPR, a vendor could engineer a new fruit to be uniquely delicious for your taste buds?

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    06 Jan

    Outsourcing Institute’s Frank Casale Talks About Why He Finds Medellín Ideal For Nearshore RPA & AI Delivery

    Frank Casale, founder of the Outsourcing Institute, IRPA-AI and now the Digital Americas Pipeline Initiative shares with me why he chose Medellín for this new venture.

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    05 Dec

    The Year Ahead In BPO, Shared Services & Global Delivery – 2017

    2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers. Political, technological, and human factors have...

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