Tag: amazon

    24 Dec

    Merry Christmas, Thank You, & 5 Predictions for 2021

    Stay safe. Wash your hands and wear your face mask in public for now. I appreciate my friends and colleagues, so let’s figure out how to do great things...

    [ read more ]
    03 Oct

    With Almost 300 Direct Vendor Relationships, Our Agnostic Approach Ensures The Best Fit For You

    Because we have a vast network of independent vendor relationships, we can recommend the best fit for you based on your use case, or accompany you in negotiating the...

    [ read more ]
    30 May

    Serengeti Makes Some Of The Best Sunglasses On Earth. Is Their Future In Doubt?

    I strongly believe that my consistent usage of Serengeti sunglasses for almost all of my adult life is the reason why in my 50s I need neither reading or...

    [ read more ]
    20 May

    Is Your IT Team Configuring & Deploying Hundreds (Or Thousands) Of Laptops? You Are Probably Doing Telework All Wrong

    With virtualized desktops, also known as Desktop-as-a-Service, employers can spool up or eliminate thousands of virtual PCs, including extremely high performance workstations for graphics, analytics or science—or very inexpensive...

    [ read more ]
    20 May

    Ignore Your Customers And They’ll Go Away

    I just finished a great new book by Customer Experience expert Micah Solomon called Ignore Your Customers (And They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer...

    [ read more ]
    19 May

    Atlas Ocean Voyages Sets Fall 2020 Caribbean & South American Itineraries

    Atlas Ocean Voyages today announced that the Luxe-Adventure Expedition Cruise brand is augmenting its inaugural-year offerings with four new Transatlantic, Caribbean and South America itineraries in October and November 2021.

    [ read more ]
    29 Mar

    Danger: Deep Rationalization Is Coming To Customer Contact, BPO & Global Delivery

    Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to...

    [ read more ]
    27 Mar

    3+ Great Reads / Listens While You’re Contemplating The Pandemic

    Here are a few book recommendations to read or listen to while you have downtime during the Coronavirus pandemic. These are some of my personal favorites that I think...

    [ read more ]
    27 Jan

    Updated Industry Research Calendar Released: 2020-2021

    Research analyst & publisher Loren Moss has released his calendar on upcoming public research through 2020 & 2021.

    [ read more ]
    09 Jan

    CRISPR & Customer Experience; or AI & “Food For Thought” (turnips, no doubt!)

    What if using your genetic profile and CRISPR, a vendor could engineer a new fruit to be uniquely delicious for your taste buds?

    [ read more ]
    05 Dec

    Retired McKinsey & BCG Partner Bill Matassoni’s Memoir is an Insightful, Entertaining Read

    Loren Moss just finished the recently released  “Marketing Saves The World by Bill Matassoni, a retired executive who made partner at both McKinsey Consulting and Boston Consulting Group (BCG).

    [ read more ]
    05 Dec

    The Year Ahead In BPO, Shared Services & Global Delivery – 2017

    2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers. Political, technological, and human factors have...

    [ read more ]