Tag: recession

26 May

Infosys Shows Revenue Assurance Outsourcing May Be One Way To Beat The Coming Depression

Vendors and service providers with a strong balance sheet and differentiated offerings like Infosys are poised to thrive as potential customers seek help

[ read more ]
29 Mar

Danger: Deep Rationalization Is Coming To Customer Contact, BPO & Global Delivery

Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to...

[ read more ]
27 Mar

3+ Great Reads / Listens While You’re Contemplating The Pandemic

Here are a few book recommendations to read or listen to while you have downtime during the Coronavirus pandemic. These are some of my personal favorites that I think...

[ read more ]