26 May
Infosys Shows Revenue Assurance Outsourcing May Be One Way To Beat The Coming Depression
Vendors and service providers with a strong balance sheet and differentiated offerings like Infosys are poised to thrive as potential customers seek help
[ read more ] 29 Mar
Danger: Deep Rationalization Is Coming To Customer Contact, BPO & Global Delivery
Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to...
[ read more ] 27 Mar
3+ Great Reads / Listens While You’re Contemplating The Pandemic
Here are a few book recommendations to read or listen to while you have downtime during the Coronavirus pandemic. These are some of my personal favorites that I think...
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