06 Jan
How to Fight Fraud in Emerging Payment Methods Without Frustrating Your Customers
I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this workshop on How to Fight Fraud in Emerging Payment Methods Without Frustrating...
[ read more ] 06 Jan
The Roles of Design, Creativity & Ownership in Creating The Customer Experience
I was keynote speaker at IQPC's 2015 Customer Experience Impact symposium in New Orleans, where I gave this presentation on customer experience beyond customer contact.
[ read more ] 06 Jan
Implementing Effective Platforms for New Payment Method Inclusion
I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this keynote session on Creating New Channels for Customer Attendance, and Implementing Effective...
[ read more ] 06 Jan
Takeaways from Biometrics Implementation for Financial Services In Latin America
I was the conference chair and gave this presentation along with one other (Shortlisting Your Vendors) at the 2016 Biometrics in Banking & Financial Services symposium in New York.
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