Roundtable of Outsourcing Heavyweights Discuss Rwanda’s Prospects As A GBS Hub For CX & IT
Rwanda as a global business services destination? Maybe so! Loren Moss moderates a discussion by GBS / Outsourcing luminaries after a visit to Kigali.
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Alorica Tells Me Culture Is Key To The Success Of It’s Cali-Anchored Colombia Operations
I was glad to have a small part in Alorica's choice of Cali to launch their Colombian operations. I finally got to visit to see how things were going.
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Beatriz Viveros Says Respect & Location Strategy Key To Success Of TaskUs Cali, Colombia Contact Center
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The...
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Avasant’s Anupam Govil Provides Critical Insight & Guidance For Both BPOs and Their Clients In The Face Of The Coronavirus COVID-19 Pandemic
The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.
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Has Your Customer Experience Adapted To Our New Remote-First Post-COVID World? Don’t Panic, We Are Here To Help
In our newly distributed environment, the businesses that are able to remain closest to their customers are thriving, while less agile competition is being left behind. Whether B2B, B2C,...
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With Almost 300 Direct Vendor Relationships, Our Agnostic Approach Ensures The Best Fit For You
Because we have a vast network of independent vendor relationships, we can recommend the best fit for you based on your use case, or accompany you in negotiating the...
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When Doors Must Stay Open – A Nearshore COVID-19 Success Story
Many of us have the luxury of telework, but it isn't appropriate for every situation. Altia Smart Cities in Honduras is a success story of navigating the COVID-19 pandemic...
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Bid Opportunity: National Electric Utility Needs Contact Center WFM / Quality Management System
The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their...
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Why the CIO should care about the IBM-Apple Computer Linkup
Last month, computer scions Apple & IBM announced a collaboration to develop and market over 100 mobile applications to run on Apple’s iOS operating system, and providing business solutions...
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Loren Moss is the publisher of Cognitive Business News
- CINTEL Launches STEM Equity Manifesto at ANDICOM 2024 To Attract more Women To Technical Careers – And Keep ThemDespite women constituting roughly 50% of the population, their representation in STEM fields remains disproportionately low.
- Funding Into US Tech Startups Drops 38% During Q3 2024The number of acquisitions fell to 243 in this quarter from 354 during the previous quarter of this year and 344 in the corresponding quarter in 2023.
- TaskUs COO Stephan Daoust Reveals The CX Outsourcer’s People-Focused Global StrategyAlready a global company with operations across Europe, Asia, the Pacific and The Americas, TaskUs opens its 3rd Colombian site.
Loren Moss is the publisher of Finance Colombia
- CINTEL Launches STEM Equity Manifesto at ANDICOM 2024Despite women constituting roughly 50% of the population, their representation in STEM fields remains disproportionately low, particularly in Latin America....
- Frontera Energy Amends Share Buyback to Ensure Equal Treatment for All ShareholdersThe amendment affects shareholders who previously submitted odd lot tenders, requiring them to resubmit using updated forms....
- Agricultural Imports Into Colombia Decline for July 2024The reduction is largely due to declines in key imports such as corn (-45.4%), soybean meal (-34.7%), and wheat (-37.3%)....