Beatriz Viveros Says Respect & Location Strategy Key To Success Of TaskUs Cali, Colombia Contact Center
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The...
[ read more ]Avasant’s Anupam Govil Provides Critical Insight & Guidance For Both BPOs and Their Clients In The Face Of The Coronavirus COVID-19 Pandemic
The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.
[ read more ]Will The Rush To Telework Lead To The Irreversible Rise Of Branded Real Estate?
What is Branded Real Estate? I caught up with the country’s leading expert on the phenomenon and principal of the Luft research consultancy Luke Bujarski to discuss its impact,...
[ read more ]Work From Home Programs Deserve A New Look In Light Of Coronavirus Pandemic
Smart enterprises have already deployed telework and work-from-home strategies. With the coronavirus pandemic and travel bans, now is the time for less proactive companies to catch up...and fast! Some...
[ read more ]Merry Christmas, Thank You, & 5 Predictions for 2021
Stay safe. Wash your hands and wear your face mask in public for now. I appreciate my friends and colleagues, so let’s figure out how to do great things...
[ read more ]Remote Worker Enablement Is No Longer Optional. Now There Is Help
Here are 6 steps you can take now to move quickly and painlessly to a distributed work environment. For unbiased no-sales-pitch help, get in touch with my team and...
[ read more ]When Doors Must Stay Open – A Nearshore COVID-19 Success Story
Many of us have the luxury of telework, but it isn't appropriate for every situation. Altia Smart Cities in Honduras is a success story of navigating the COVID-19 pandemic...
[ read more ]Is Your IT Team Configuring & Deploying Hundreds (Or Thousands) Of Laptops? You Are Probably Doing Telework All Wrong
With virtualized desktops, also known as Desktop-as-a-Service, employers can spool up or eliminate thousands of virtual PCs, including extremely high performance workstations for graphics, analytics or science—or very inexpensive...
[ read more ]Telework Disrupts Location Strategy for Investment Promotion Agencies
What if your investment promotion agency and location can attract these people who can work literally anywhere—and I don’t mean only contact center workers from the next island over—but...
[ read more ]10 ways to move business development forward this spring amidst travel cancellations & contagion fears.
My upcoming events just got cancelled, what about yours? Here are some things we can do instead
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