09 Jan
CRISPR & Customer Experience; or AI & “Food For Thought” (turnips, no doubt!)
What if using your genetic profile and CRISPR, a vendor could engineer a new fruit to be uniquely delicious for your taste buds?
[ read more ] 06 Jan
The Evolution of The North American Consumer – CX Outsourcers Mindshare
I gave this presentation at the 2018 CxOutsourcers Mindshare Group & Flagship Event in Las Vegas. What fundamental changes in the North American consumer are most important to the...
[ read more ]