06 Jan
The Evolution of The North American Consumer – CX Outsourcers Mindshare
I gave this presentation at the 2018 CxOutsourcers Mindshare Group & Flagship Event in Las Vegas. What fundamental changes in the North American consumer are most important to the...
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06 Sep
Customer-Centricity Is No Longer Just For The Customer
Customer-Centricity has implications for IT, BPO, and internal organizational processes, not just customer support and CCO
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Loren Moss is the publisher of Cognitive Business News
- ANDICOM, Colombia’s Most Important IT Industry Event Begins Tomorrow In Cartagena With Themes Of AI, 5G And ConnectivityThe event, running from September 4 to 6, is expected to attract around 6,000 participants.
- Ryan Strategic Advisory Releases Report Analyzing The Caribbean And Latin America For Nearshore OutsourcingThe report utilizes data from the 2024 Front Office CX Omnibus Survey, along with insights gathered from interviews with industry professionals and secondary sources.
- Justice Dept: Leader of International Malvertising and Ransomware Schemes Extradited from Poland to Face Cybercrime ChargesFor years, the conspirators tricked advertising companies into delivering their malvertising campaigns by using dozens of online personas and fictitious entities to pose as legitimate advertising companies.
Loren Moss is the publisher of Finance Colombia
- ANDICOM, Colombia’s Most Important IT Industry Event Begins Today In Cartagena With Themes Of AI, 5G And ConnectivityThe event, running from September 4 to 6, is expected to attract around 6,000 participants....
- Medellín’s 18th Annual Book & Culture Festival to Feature International Writers, Literary Agents, Editors and Literary ActivitiesThe event is supported by a public investment of $9 billion pesos from the Medellín city government, which aims to promote literacy, writing, and oral traditions across the city’s 16 districts and five townships....
- Colombia’s Financial Regulator Enacts Measures To Streamline & Modernize Access To Capital Markets In ColombiaColombia's SFC aims to attract a broader range of investors and support the market's overall growth....