06 Jan
The Evolution of The North American Consumer – CX Outsourcers Mindshare
I gave this presentation at the 2018 CxOutsourcers Mindshare Group & Flagship Event in Las Vegas. What fundamental changes in the North American consumer are most important to the...
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06 Sep
Customer-Centricity Is No Longer Just For The Customer
Customer-Centricity has implications for IT, BPO, and internal organizational processes, not just customer support and CCO
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Loren Moss is the publisher of Cognitive Business News
- GobbleCube, Usecure, Serve First & Others Receive FundingSeveral firms secured funding in the week of June 27 across Enterprise Applications, IT Outsourcing, and Cybersecurity sectors, per Tracxn.
- ITPartners+, Decagon, Gatewatcher & Others Receive FundingSeveral firms including Zama, PMC secured funding from June 20 to June 26 in Enterprise Applications, IT Outsourcing, and Cybersecurity.
- Interview: Shelli Ryan of Ad Hoc Communication Explains Why Artificial Intelligence Without Strategy Is EmptyIn a world where content output is easier than pulling the lever of a slot machine, a real expert is needed to define the strategy for resonant storytelling and messaging.
Loren Moss is the publisher of Finance Colombia
- With World Class Physicians & Facilities, Colombia Continues to Lead as a Destination for Medical Tourism in Latin AmericaProjections estimate foreign patients will contribute $287 million USD/yr to the sector by 2027....
- Colombian Wholesale Food Supply Set Record Highs During May16 of 23 cities saw positive wholesale market growth, with Tibasosa up 67.8%, Manizales 29.2%, and Bogotá 8.4%, despite some declines....
- Bogotá Strengthens Meetings, Incentives, Conventions, and Exhibitions OfferingMICE tourism boosts local economies by attracting corporate and academic visitors, creating jobs & increasing spending....