31 May
Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
Young aspiring professionals that matriculate through Harambee’s programs are ready and eager to compete on a global level for employment opportunities.
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23 Oct
Roundtable of Outsourcing Heavyweights Discuss Rwanda’s Prospects As A GBS Hub For CX & IT
Rwanda as a global business services destination? Maybe so! Loren Moss moderates a discussion by GBS / Outsourcing luminaries after a visit to Kigali.
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20 May
Telework Disrupts Location Strategy for Investment Promotion Agencies
What if your investment promotion agency and location can attract these people who can work literally anywhere—and I don’t mean only contact center workers from the next island over—but...
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27 Jan
Updated Industry Research Calendar Released: 2020-2021
Research analyst & publisher Loren Moss has released his calendar on upcoming public research through 2020 & 2021.
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Loren Moss is the publisher of Cognitive Business News
- Are We Focusing on Cost-Cutting at the Expense of CX Quality?2024 saw budget cuts in customer support, prioritizing cost over quality, risking long-term consumer loyalty.
- Tracxn Deals of the Week for February 14: Sanas, Imperia, Dream and Others Receive FundingTracxn highlights notable deals in enterprise applications, employment innovation, IT outsourcing, BPO services, and cybersecurity.
- Tracxn Deals of the Week for February 7: Suger, Glim, Tines & Others Receive FundingThese notable Tracxn deals in enterprise apps, employment innovation, IT outsourcing, and cybersecurity.
Loren Moss is the publisher of Finance Colombia
- Exclusive Interview: Avianca’s Valeria Yglesias Discusses Big Changes to the LifeMiles ProgramYglesias explains how changes to the Lifemiles program are designed to focus on Avianca passengers instead of non-customers....
- Uribe’s Legal Battle Paused Amid Controversy Over Judge’s Impartiality in Historic TrialThis trial represents an unprecedented legal challenge in Colombia, as no former president has ever faced such proceedings....
- During ANATO, JetSMART’s Victor Mejia Talks About The Airline’s Relationships With American Airlines, Indigo PartnersJetSMART discusses the airline's continued growth in Colombia, and commercial linkups with American Airlines....