Tag: internet of things

    03 Oct

    How To Inexpensively Connect Your Cow (or Horse, Pig, Camel, Goat, Sheep, Zoo Animal, etc.) To The Internet With IoT

    Our animal companions, whether pets and hobbies, or ranches, zoos, farms, or natural resources, are more valuable than ever. IoT or the Internet of Things allows us to monitor...

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    06 Jan

    The Roles of Design, Creativity & Ownership in Creating The Customer Experience

    I was keynote speaker at IQPC's 2015 Customer Experience Impact symposium in New Orleans, where I gave this presentation on customer experience beyond customer contact.

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    06 Sep

    Customer-Centricity Is No Longer Just For The Customer

    Customer-Centricity has implications for IT, BPO, and internal organizational processes, not just customer support and CCO

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