21 May
Podmoskovye: How Russia’s richest region was bankrupted
Read the gripping account written by former Forbes Russia Author Anna Sokolova about how the region surrounding Moscow was systematically looted and devastated.
[ read more ] 06 Sep
Customer-Centricity Is No Longer Just For The Customer
Customer-Centricity has implications for IT, BPO, and internal organizational processes, not just customer support and CCO
[ read more ]