04 Jan
Hernando De Soto’s “The Mystery of Capital” Answers Why Markets Seem to Work in Some Places But Not Others
Much of Latin America is essentially where we were 120 or so years ago according to his research. Mr. DeSoto's point is that there is nothing wrong with Capitalism,...
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Welcome to the site of Loren Moss: Analyst, Editor, Researcher
Loren Moss is a respected analyst, publisher & researcher with executive leadership experience and deep domain knowledge in the areas of:
- Global service delivery (BPO, Shared Services)
- Location Analysis & Site Selection
- Transformative Business Technology
- Customer Experience
- Finance & Fintech
- Economic Issues of The Americas
Loren is fluently bilingual English/Spanish and has decades of business experience in Latin America & The Caribbean
Recent Posts
- Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
- Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
- Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product
- New Global Cooperation BarometerSeeks To Show Cooperation Is Possible Even in Midst of Competition
- Aiswariya Chidambaram Explains How Digital Transformation Is Revolutionizing Clinical Trials For Pharma & Life Sciences
Loren Moss is the publisher of Cognitive Business News
- BPrO President Ana Karina Quessep Tells Cognitive Business News How the CX Summit Became the Region’s Must-Attend Outsourcing EventBPrO president Ana Karina Quessep on 25 years of growth and how the CX Summit became the region's must-attend event.
- ICMI Founder Brad Cleveland Explains Why Better Customer Service Costs Less, Not MoreAt BPrO’s CX Summit in Cartagena, ICMI founder Brad Cleveland tells Cognitive Business News why AI shouldn’t repeat the IVR era’s mistakes.
- Emtelco, Konecta, and Emergia Lead the Winners at CX Summit 2026 Interaction Awards 2026BPrO’s 16th Interaction Awards honor Colombia’s top BPO, CX, and shared-services operators, led by Emtelco, Konecta, and Emergia.
Loren Moss is the publisher of Finance Colombia
- Beware These Credit Card Scams When Visiting Colombia – And Other International LocationsFinance Colombia publisher Loren Moss explains two credit card scams travelers face in Colombia — and the simple habits that keep your money safe....
- Cervera’s Alicia Lamadrid Paysse Discusses What’s Pulling Colombian Capital Toward Miami Beach Real EstateCervera Real Estate's Alicia Lamadrid Paysse talks to Finance Colombia about PALMA, North Beach, and Miami's appeal to Colombian buyers....
- Here’s What Scares Me (& What I Like) About Colombia’s Two Presidential CandidatesOne built his fortune defending the accused; the other built his career avenging the dead. Both ask voters to trust their "professional" ties....