05 Jul
Capgemini: Business Process Transformation to Deliver World Class Outcomes
I was contracted to research and write this white paper for global BPO & consulting firm Capgemini.
[ read more ]- Posted by Loren Moss
- on Business Services, Presentations & White Papers
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Welcome to the site of Loren Moss: Analyst, Editor, Researcher
Loren Moss is a respected analyst, publisher & researcher with executive leadership experience and deep domain knowledge in the areas of:
- Global service delivery (BPO, Shared Services)
- Location Analysis & Site Selection
- Transformative Business Technology
- Customer Experience
- Finance & Fintech
- Economic Issues of The Americas
Loren is fluently bilingual English/Spanish and has decades of business experience in Latin America & The Caribbean
Recent Posts
- Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
- Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
- Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product
- New Global Cooperation BarometerSeeks To Show Cooperation Is Possible Even in Midst of Competition
- Aiswariya Chidambaram Explains How Digital Transformation Is Revolutionizing Clinical Trials For Pharma & Life Sciences
Loren Moss is the publisher of Cognitive Business News
- CINTEL Launches STEM Equity Manifesto at ANDICOM 2024 To Attract more Women To Technical Careers – And Keep ThemDespite women constituting roughly 50% of the population, their representation in STEM fields remains disproportionately low.
- Funding Into US Tech Startups Drops 38% During Q3 2024The number of acquisitions fell to 243 in this quarter from 354 during the previous quarter of this year and 344 in the corresponding quarter in 2023.
- TaskUs COO Stephan Daoust Reveals The CX Outsourcer’s People-Focused Global StrategyAlready a global company with operations across Europe, Asia, the Pacific and The Americas, TaskUs opens its 3rd Colombian site.
Loren Moss is the publisher of Finance Colombia
- Expo Agrofuturo Concludes in Bogotá, Colombia with $6 Million USD in Business Expectations, 12,000 AttendeesExpo Agrofuturo’s 18th edition is scheduled to be held in Medellín from September 10 to 12, 2025....
- Tecnoglass Ranks Among Fortune’s Fastest-Growing U.S. Companies for 2024Tecnoglass was the only company in the materials segment to secure a spot in the rankings....
- FDN Signs Agreement with BID Invest, BBVA, DUE Capital, and Bonus Gestión de Activos for Renewable Energy Projects in Remote Amazon AreasThese efforts aim to help protect the Amazon's fragile ecosystems and biodiversity while contributing to Colombia’s broader sustainability goals....