Tag: business process outsourcing

    23 Oct

    Roundtable of Outsourcing Heavyweights Discuss Rwanda’s Prospects As A GBS Hub For CX & IT

    Rwanda as a global business services destination? Maybe so! Loren Moss moderates a discussion by GBS / Outsourcing luminaries after a visit to Kigali.

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    29 Mar

    Danger: Deep Rationalization Is Coming To Customer Contact, BPO & Global Delivery

    Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to...

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    16 Jan

    Meet Me Next Month at IAOP’s OWS 2.0

    The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet me there!

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    05 Jan

    Trinidad & Tobago Breaks Through Into Top Tier of Global Services Destinations

    I prepared this special report for the Trinidad & Tobago International Financial Centre, Trinidad & Tobago's Investment Promotion Agency (IPA) for the financial sector.

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    05 Jul

    Capgemini: Business Process Transformation to Deliver World Class Outcomes

    I was contracted to research and write this white paper for global BPO & consulting firm Capgemini.

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