03 Oct
Use This Simple 5 Step Cybersecurity Methodology To Protect Your Business, Team, Livelihood & IT Assets
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Read More: Cybersecurity – 3 Key Concepts
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Welcome to the site of Loren Moss: Analyst, Editor, Researcher
Loren Moss is a respected analyst, publisher & researcher with executive leadership experience and deep domain knowledge in the areas of:
- Global service delivery (BPO, Shared Services)
- Location Analysis & Site Selection
- Transformative Business Technology
- Customer Experience
- Finance & Fintech
- Economic Issues of The Americas
Loren is fluently bilingual English/Spanish and has decades of business experience in Latin America & The Caribbean
Recent Posts
- Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
- Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
- Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product
- New Global Cooperation BarometerSeeks To Show Cooperation Is Possible Even in Midst of Competition
- Aiswariya Chidambaram Explains How Digital Transformation Is Revolutionizing Clinical Trials For Pharma & Life Sciences
Loren Moss is the publisher of Cognitive Business News
- BPrO President Ana Karina Quessep Tells Cognitive Business News How the CX Summit Became the Region’s Must-Attend Outsourcing EventBPrO president Ana Karina Quessep on 25 years of growth and how the CX Summit became the region's must-attend event.
- ICMI Founder Brad Cleveland Explains Why Better Customer Service Costs Less, Not MoreAt BPrO’s CX Summit in Cartagena, ICMI founder Brad Cleveland tells Cognitive Business News why AI shouldn’t repeat the IVR era’s mistakes.
- Emtelco, Konecta, and Emergia Lead the Winners at CX Summit 2026 Interaction Awards 2026BPrO’s 16th Interaction Awards honor Colombia’s top BPO, CX, and shared-services operators, led by Emtelco, Konecta, and Emergia.
Loren Moss is the publisher of Finance Colombia
- Here’s What Scares Me (& What I Like) About Colombia’s Two Presidential CandidatesOne built his fortune defending the accused; the other built his career avenging the dead. Both ask voters to trust their "professional" ties....
- Will Colombia Elect Its First US Citizen President?Front-runner Abelardo de la Espriella holds triple citizenship, and jurists are split on whether his US passport bars him from Colombia's presidency....
- BPrO President Ana Karina Quessep Tells Finance Colombia How the CX Summit Became the Region’s Must-Attend Contact Center EventBPrO president Ana Karina Quessep on 25 years of growth and how the CX Summit became the region's must-attend event....
