Videos

18 Mar

Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product

Boeing needs a clean sweep of its leadership that got the company into this mess; board and management.

[ read more ]
23 Oct

Roundtable of Outsourcing Heavyweights Discuss Rwanda’s Prospects As A GBS Hub For CX & IT

Rwanda as a global business services destination? Maybe so! Loren Moss moderates a discussion by GBS / Outsourcing luminaries after a visit to Kigali.

[ read more ]
27 Aug

Frank Casale of Choiceworx Explains RPA’s “Broken Bot Syndrome” & What They are Doing About It

AI powered RPA bot-management firm Choiceworx has been making moves recently. Global technology firm tracker Tracxn has already designated Choiceworx as a Minicorn worth keeping an eye on! Analyst...

[ read more ]
27 Jun

Tecnoglass CFO Santiago Giraldo Discusses The Company’s Successful Strategy & Plans For Growth

Not only was Tecnoglass able to overcome the COVID related challenges throughout the year, it kept its employees on payroll during a temporary government mandated shutdown, and took extra...

[ read more ]
27 Jun

Medellín City Councilman Daniel Carvalho Talks To Me About The EPM Crisis, Medellín Governance & Colombia Unrest

City council member Daniel Carvalho has said enough is enough, and that the mayor’s mismanagement is putting Colombia’s second largest enterprise and Medellín’s single largest municipal revenue source at...

[ read more ]
02 Dec

Renovatio’s Francisco Sanclemente Explains To Me The Inner Workings Of Colombia’s 1st Private Renewable Energy Auction

Grupo Renovatio launched the first private renewable energy auction in Colombia, perhaps the first in Latin America. CEO Francisco Sanclemente tells me how these work and why they...

[ read more ]
04 Nov

Tecnoglass CFO Santiago Giraldo Talks With Me About The Company’s New $300 Million USD Credit Facility + Land Deal For New Factory

Tecnoglass (NASDAQ: TGLS), the Barranquilla based manufacturer of architectural glass and aluminum products just closed on a $300 million USD credit facility from a syndicate of banks. The new...

[ read more ]
01 Sep

Santiago Giraldo, CFO of Tecnoglass (NASDAQ: TGLS) On Why They Are Breaking Records In 2020 Despite The Pandemic

Loren Moss was able to speak with Tecnoglass (NASDAQ:TGLS) CFO Santiago Giraldo to understand the manufacturer's extraordinary first half of 2020, how it is navigating the pandemic, and what...

[ read more ]
06 Jan

Outsourcing Institute’s Frank Casale Talks About Why He Finds Medellín Ideal For Nearshore RPA & AI Delivery

Frank Casale, founder of the Outsourcing Institute, IRPA-AI and now the Digital Americas Pipeline Initiative shares with me why he chose Medellín for this new venture.

[ read more ]