Videos

    06 Jun

    Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination

    Charlotte Umutomi Karera elucidates Rwanda’s case as the best place to do business in Africa.

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    31 May

    Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors

    Young aspiring professionals that matriculate through Harambee’s programs are ready and eager to compete on a global level for employment opportunities.

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    18 Mar

    Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product

    Boeing needs a clean sweep of its leadership that got the company into this mess; board and management.

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    23 Oct

    Roundtable of Outsourcing Heavyweights Discuss Rwanda’s Prospects As A GBS Hub For CX & IT

    Rwanda as a global business services destination? Maybe so! Loren Moss moderates a discussion by GBS / Outsourcing luminaries after a visit to Kigali.

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    27 Aug

    Frank Casale of Choiceworx Explains RPA’s “Broken Bot Syndrome” & What They are Doing About It

    AI powered RPA bot-management firm Choiceworx has been making moves recently. Global technology firm tracker Tracxn has already designated Choiceworx as a Minicorn worth keeping an eye on! Analyst...

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    27 Jun

    Tecnoglass CFO Santiago Giraldo Discusses The Company’s Successful Strategy & Plans For Growth

    Not only was Tecnoglass able to overcome the COVID related challenges throughout the year, it kept its employees on payroll during a temporary government mandated shutdown, and took extra...

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    27 Jun

    Medellín City Councilman Daniel Carvalho Talks To Me About The EPM Crisis, Medellín Governance & Colombia Unrest

    City council member Daniel Carvalho has said enough is enough, and that the mayor’s mismanagement is putting Colombia’s second largest enterprise and Medellín’s single largest municipal revenue source at...

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    02 Dec

    Renovatio’s Francisco Sanclemente Explains To Me The Inner Workings Of Colombia’s 1st Private Renewable Energy Auction

    Grupo Renovatio launched the first private renewable energy auction in Colombia, perhaps the first in Latin America. CEO Francisco Sanclemente tells me how these work and why they...

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    04 Nov

    Tecnoglass CFO Santiago Giraldo Talks With Me About The Company’s New $300 Million USD Credit Facility + Land Deal For New Factory

    Tecnoglass (NASDAQ: TGLS), the Barranquilla based manufacturer of architectural glass and aluminum products just closed on a $300 million USD credit facility from a syndicate of banks. The new...

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    01 Sep

    Santiago Giraldo, CFO of Tecnoglass (NASDAQ: TGLS) On Why They Are Breaking Records In 2020 Despite The Pandemic

    Loren Moss was able to speak with Tecnoglass (NASDAQ:TGLS) CFO Santiago Giraldo to understand the manufacturer's extraordinary first half of 2020, how it is navigating the pandemic, and what...

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    06 Jan

    Outsourcing Institute’s Frank Casale Talks About Why He Finds Medellín Ideal For Nearshore RPA & AI Delivery

    Frank Casale, founder of the Outsourcing Institute, IRPA-AI and now the Digital Americas Pipeline Initiative shares with me why he chose Medellín for this new venture.

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