20 May
Ignore Your Customers And They’ll Go Away
I just finished a great new book by Customer Experience expert Micah Solomon called Ignore Your Customers (And They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer...
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06 Sep
Customer-Centricity Is No Longer Just For The Customer
Customer-Centricity has implications for IT, BPO, and internal organizational processes, not just customer support and CCO
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Loren Moss is the publisher of Cognitive Business News
- World Economic Forum Releases 2024 Top 10 Emerging Technologies ReportThe innovations highlighted underline the potential for transformative change across industries and regions worldwide.
- US FinTech Startups See 53% Decline In Funding in H1 2024, But Q2 Surge Offers OptimisInvestment Tech, Payments, and Finance & Accounting Tech were the top-performing segments in H1 2024.
- Jackie Matos Explains Why Business Leaders Too Often Focus on Strategy But Fail on ExecutionMany firms talk about strategy, but while glamorous, it isn’t where most businesses are failing. Businesses have lofty goals and plans but then fail to execute.
Loren Moss is the publisher of Finance Colombia
- Germany and Colombia Negotiate Debt Swap to Boost Environmental EffortsColombia seeks $40B in funding as talks with Germany on a debt-for-climate swap, aiming to reduce fossil fuel reliance and conserve nature...
- What Jumps Out : A Face For RadioColombia’s economy grows, but high rates and delayed tax collection hinder progress. Floods rise, La Niña looms, and the wage debate continues....
- Global Banking & Markets: Latin America 2024 Returns to Miami December 9-10Formerly Bonds & Loans, the iconic event has now expanded to Latin America & Caribbean's largest corporate & investment banking event....