23 Oct
Roundtable of Outsourcing Heavyweights Discuss Rwanda’s Prospects As A GBS Hub For CX & IT
Rwanda as a global business services destination? Maybe so! Loren Moss moderates a discussion by GBS / Outsourcing luminaries after a visit to Kigali.
[ read more ] 05 Jan
Trinidad & Tobago Breaks Through Into Top Tier of Global Services Destinations
I prepared this special report for the Trinidad & Tobago International Financial Centre, Trinidad & Tobago's Investment Promotion Agency (IPA) for the financial sector.
[ read more ] 05 Dec
The Year Ahead In BPO, Shared Services & Global Delivery – 2017
2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers. Political, technological, and human factors have...
[ read more ]