18 Mar
Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product
Boeing needs a clean sweep of its leadership that got the company into this mess; board and management.
[ read more ]- Posted by Loren Moss
- on Along The Way, Travel
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Welcome to the site of Loren Moss: Analyst, Editor, Researcher
Loren Moss is a respected analyst, publisher & researcher with executive leadership experience and deep domain knowledge in the areas of:
- Global service delivery (BPO, Shared Services)
- Location Analysis & Site Selection
- Transformative Business Technology
- Customer Experience
- Finance & Fintech
- Economic Issues of The Americas
Loren is fluently bilingual English/Spanish and has decades of business experience in Latin America & The Caribbean
Recent Posts
- Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
- Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
- Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product
- New Global Cooperation BarometerSeeks To Show Cooperation Is Possible Even in Midst of Competition
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Loren Moss is the publisher of Cognitive Business News
- Tracxn: Cybersecurity and AI Agent Infrastructure Drive Global Venture Activity September 25–October 1, 2026Cybersecurity led global venture activity during September 25–October 1, with Island and Cyera each raising $400 million. Investors also backed security infrastructure for autonomous AI agents, while enterprise applications attracted funding across sales automation, recruitment and media technology.
- At ANDICOM 2026, Colombia Invites Industry to Write a Plan to Export AI and Digital ServicesColombia wants to export AI and digital services by 2030 and is asking Google, Microsoft and local operators what they will commit.
- European Union Joins ANDICOM 2026 as Guest of Honor in CartagenaEurope's 27-nation bloc, already Colombia's top foreign tech investor, will headline ANDICOM's September gathering in Cartagena.
Loren Moss is the publisher of Finance Colombia
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