12 Jun
Indotel’s Julissa Cruz Is Spearheading The Dominican Republic’s Telecommunications Leadership
Indotel's Julissa Cruz shares with Loren Moss how she is working to raise The Dominican Republic's Level of IT Competitiveness
[ read more ]- Posted by Loren Moss
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Welcome to the site of Loren Moss: Analyst, Editor, Researcher
Loren Moss is a respected analyst, publisher & researcher with executive leadership experience and deep domain knowledge in the areas of:
- Global service delivery (BPO, Shared Services)
- Location Analysis & Site Selection
- Transformative Business Technology
- Customer Experience
- Finance & Fintech
- Economic Issues of The Americas
Loren is fluently bilingual English/Spanish and has decades of business experience in Latin America & The Caribbean
Recent Posts
- Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
- Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
- Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product
- New Global Cooperation BarometerSeeks To Show Cooperation Is Possible Even in Midst of Competition
- Aiswariya Chidambaram Explains How Digital Transformation Is Revolutionizing Clinical Trials For Pharma & Life Sciences
Loren Moss is the publisher of Cognitive Business News
- BPrO’s 2025 CX Summit in Cartagena Continues to Grow as Latin America’s Most Important Event in CX & OutsourcingSeveral outsourcing firms won accolades in the 2025 CX Interaction Awards, while the event drew participants from around the globe.
- Capgemini to Acquire WNS for $3.3 billion USD to Increase Capabilities in Agentic AI-Powered OperationsThe stated goal of the acquisition is to combine Capgemini’s technology and consulting capabilities with WNS’s specialization in Digital BPO.
- GobbleCube, Usecure, Serve First & Others Receive FundingSeveral firms secured funding in the week of June 27 across Enterprise Applications, IT Outsourcing, and Cybersecurity sectors, per Tracxn.
Loren Moss is the publisher of Finance Colombia
- Mitchell Weiss of Harvard Business School Says Generative AI Can Empower Students and Shape Future LeadersAI can help entrepreneurs better understand customers, prototype products, market effectively, and manage teams efficiently....
- BPrO’s 2025 CX Summit in Cartagena Solidifies Its Place as Latin America’s Premier CX & BPO EventThe 2025 BPrO CX Summit in Cartagena broke records featuring global keynotes like Jeff Hancock and Doug Lipp....
- Sunwing Vacations Expands All-Inclusive Options for Canadian Travelers in San Andrés, ColombiaThe Quebec City to San Andrés route from December 2025 to April 2026 offers a chance to explore one of Colombia’s vibrant islands....