28 Nov
Deloitte’s Duleesha Kulasooriya Tells Me How The Orange Economy Can Be A Force For Social Inclusion.
Loren Moss talks with Duleesha Kulasooriya, executive director of Deloitte's Center For The Edge on how disruptive transformation can benefit developing economies...but the right strategy is the key to...
[ read more ] 24 Dec
Merry Christmas, Thank You, & 5 Predictions for 2021
Stay safe. Wash your hands and wear your face mask in public for now. I appreciate my friends and colleagues, so let’s figure out how to do great things...
[ read more ] 29 Mar
Danger: Deep Rationalization Is Coming To Customer Contact, BPO & Global Delivery
Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to...
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