Tag: philippines

05 Oct

Beatriz Viveros Says Respect & Location Strategy Key To Success Of TaskUs Cali, Colombia Contact Center

Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The...

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23 Jul

Vidya Ravichandran Discusses Glowtouch’s Dual CX + IT Strategy & Their Bet On The Dominican Republic

Vidya shares with me details on Glowtouch's dual CX + IT outsourcing strategy, and the firm's bold plans for growth.

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05 Dec

The Year Ahead In BPO, Shared Services & Global Delivery – 2017

2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers. Political, technological, and human factors have...

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