03 Oct
How To Retain An IT Consultant WIthout Being Ripped Off
These days it seems everyone's an expert. How do I avoid either getting low-cost or free but useless advice from a salesman disguised as an advisor? How can I...
[ read more ]- Posted by Loren Moss
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Welcome to the site of Loren Moss: Analyst, Editor, Researcher
Loren Moss is a respected analyst, publisher & researcher with executive leadership experience and deep domain knowledge in the areas of:
- Global service delivery (BPO, Shared Services)
- Location Analysis & Site Selection
- Transformative Business Technology
- Customer Experience
- Finance & Fintech
- Economic Issues of The Americas
Loren is fluently bilingual English/Spanish and has decades of business experience in Latin America & The Caribbean
Recent Posts
- Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
- Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
- Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product
- New Global Cooperation BarometerSeeks To Show Cooperation Is Possible Even in Midst of Competition
- Aiswariya Chidambaram Explains How Digital Transformation Is Revolutionizing Clinical Trials For Pharma & Life Sciences
Loren Moss is the publisher of Cognitive Business News
- Teleperformance Lauded as Sustainable Company in ColombiaCECODES honored TP at its 4th Sustainable Business Awards for leading Colombia's transition to sustainable models and promoting UN principles.
- Tracxn Deals of the Week for February 28: MaxIQ, Swish, Knostic & Others Receive FundingTracxn reports funding for companies in Enterprise Applications, Employment Innovation, IT Outsourcing, and Cybersecurity from Feb 28 to Mar 6.
- Are We Focusing on Cost-Cutting at the Expense of CX Quality?2024 saw budget cuts in customer support, prioritizing cost over quality, risking long-term consumer loyalty.
Loren Moss is the publisher of Finance Colombia
- Colombia’s Agricultural Exports Grew 18.9% in February 2025, With an Increase in Coffee and BeefDora Inés Rey of UPRA highlighted Colombia's global agricultural success, driven by coffee, cocoa, and beef exports....
- Medellín Attracted $150 Million USD in Foreign Direct Investment During 2024The technology sector drives Medellín's growth, accounting for 56% of projects, attracting global firms with talent and strategy....
- Aris Mining Reports Q1 2025 Gold Production of 54,763 Ounces, Anticipates Further GrowthAris Mining aims to boost annual gold production to over 500,000 oz via Segovia mill expansion (2025) and Marmato Lower Mine ramp-up (2026)....