27 Jun
The Reason Foundation’s Daniel Raisbeck Tells Me What Peru’s Election Says About Economic Liberty In Latin America
What can observers take from events in Peru? And what takeaways are relevant for economic and civil liberty more broadly in the Americas? Daniel Raisbeck shares some prescient...
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Welcome to the site of Loren Moss: Analyst, Editor, Researcher
Loren Moss is a respected analyst, publisher & researcher with executive leadership experience and deep domain knowledge in the areas of:
- Global service delivery (BPO, Shared Services)
- Location Analysis & Site Selection
- Transformative Business Technology
- Customer Experience
- Finance & Fintech
- Economic Issues of The Americas
Loren is fluently bilingual English/Spanish and has decades of business experience in Latin America & The Caribbean
Recent Posts
- Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
- Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
- Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product
- New Global Cooperation BarometerSeeks To Show Cooperation Is Possible Even in Midst of Competition
- Aiswariya Chidambaram Explains How Digital Transformation Is Revolutionizing Clinical Trials For Pharma & Life Sciences
Loren Moss is the publisher of Cognitive Business News
- Are We Focusing on Cost-Cutting at the Expense of CX Quality?2024 saw budget cuts in customer support, prioritizing cost over quality, risking long-term consumer loyalty.
- Tracxn Deals of the Week for February 14: Sanas, Imperia, Dream and Others Receive FundingTracxn highlights notable deals in enterprise applications, employment innovation, IT outsourcing, BPO services, and cybersecurity.
- Tracxn Deals of the Week for February 7: Suger, Glim, Tines & Others Receive FundingThese notable Tracxn deals in enterprise apps, employment innovation, IT outsourcing, and cybersecurity.
Loren Moss is the publisher of Finance Colombia
- Exclusive Interview: Avianca’s Valeria Yglesias Discusses Big Changes to the LifeMiles ProgramYglesias explains how changes to the Lifemiles program are designed to focus on Avianca passengers instead of non-customers....
- During ANATO, JetSMART’s Victor Mejia Talks About The Airline’s Relationships With American Airlines, Indigo PartnersJetSMART discusses the airline's continued growth in Colombia, and commercial linkups with American Airlines....
- Illegal Migrant Flows Between Colombia & Panama Drop From 37,000 to under 500 in One YearMigrants are paying traffickers to travel from Panama towards Colombia, reversing migration routes....