Tag: ito

23 Oct

Roundtable of Outsourcing Heavyweights Discuss Rwanda’s Prospects As A GBS Hub For CX & IT

Rwanda as a global business services destination? Maybe so! Loren Moss moderates a discussion by GBS / Outsourcing luminaries after a visit to Kigali.

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26 Mar

Avasant’s Anupam Govil Provides Critical Insight & Guidance For Both BPOs and Their Clients In The Face Of The Coronavirus COVID-19 Pandemic

The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.

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05 Dec

The Year Ahead In BPO, Shared Services & Global Delivery – 2017

2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers. Political, technological, and human factors have...

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