Tag: global delivery

    26 Mar

    Avasant’s Anupam Govil Provides Critical Insight & Guidance For Both BPOs and Their Clients In The Face Of The Coronavirus COVID-19 Pandemic

    The current pandemic is changing the ways outsourcing, shared services, and global process management is delivered. Maybe permanently. Avasant's Anupam Govil shares what executives should be paying heed to.

    [ read more ]
    29 Mar

    Danger: Deep Rationalization Is Coming To Customer Contact, BPO & Global Delivery

    Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to...

    [ read more ]
    23 Dec

    The year ahead in BPO – 2013

    Everyone has opinions on where business is headed this year. A lot of uncertainty was removed once the US election was behind us, and even though the BPO industry...

    [ read more ]