06 Jan
How to Fight Fraud in Emerging Payment Methods Without Frustrating Your Customers
I was the chairman of IQPC's 2015 Payment Methods Latam Summit in Miami where I presented this workshop on How to Fight Fraud in Emerging Payment Methods Without Frustrating...
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05 Dec
The Year Ahead In BPO, Shared Services & Global Delivery – 2017
2016 was a year marked by significant change and uncertainty across the spectrum of business process outsourcing, from software development to call centers. Political, technological, and human factors have...
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Loren Moss is the publisher of Cognitive Business News
- Are We Focusing on Cost-Cutting at the Expense of CX Quality?2024 saw budget cuts in customer support, prioritizing cost over quality, risking long-term consumer loyalty.
- Tracxn Deals of the Week for February 14: Sanas, Imperia, Dream and Others Receive FundingTracxn highlights notable deals in enterprise applications, employment innovation, IT outsourcing, BPO services, and cybersecurity.
- Tracxn Deals of the Week for February 7: Suger, Glim, Tines & Others Receive FundingThese notable Tracxn deals in enterprise apps, employment innovation, IT outsourcing, and cybersecurity.
Loren Moss is the publisher of Finance Colombia
- Papá Pitufo’s Extradition Advances Amid Corruption Scandal Tied to Petro’s CampaignColombian smuggler Diego Marín, linked to Petro’s 2022 campaign, awaits extradition from Portugal as corruption investigations unfold....
- Outcrop Silver & Gold Corporation Announces Major Expansion of La Ye Vein System at Santa Ana ProjectLa Ye vein shows potential for significant resource growth at Santa Ana....
- Libero Copper Completes Bridge at Mocoa Porphyry Copper-Molybdenum Project in ColombiaThe Montclar Bridge, 60m long and 2.5m wide, safely crosses the Mocoa River, reducing costs by eliminating helicopter support....