Tag: enterprise car rental

29 Apr

Hotels.com Destroys Its Loyalty Program, Here’s Where I’m Going Next

Hotels.com might say “well our new program gives you that same flexibility!”—Yeah but you take away 80% of the value, do you think I’m dumb?

[ read more ]
06 Sep

Customer-Centricity Is No Longer Just For The Customer

Customer-Centricity has implications for IT, BPO, and internal organizational processes, not just customer support and CCO

[ read more ]