05 Oct
Beatriz Viveros Says Respect & Location Strategy Key To Success Of TaskUs Cali, Colombia Contact Center
Customer Experience outsourcer TaskUs recently selected Cali, Colombia over several other potential locations for its new hybrid contact center, operating 24 hours a day, 7 days a week. The...
[ read more ]- Posted by Loren Moss
- on Location & Site Selection, Thought Leaders
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Welcome to the site of Loren Moss: Analyst, Editor, Researcher
Loren Moss is a respected analyst, publisher & researcher with executive leadership experience and deep domain knowledge in the areas of:
- Global service delivery (BPO, Shared Services)
- Location Analysis & Site Selection
- Transformative Business Technology
- Customer Experience
- Finance & Fintech
- Economic Issues of The Americas
Loren is fluently bilingual English/Spanish and has decades of business experience in Latin America & The Caribbean
Recent Posts
- Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
- Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
- Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product
- New Global Cooperation BarometerSeeks To Show Cooperation Is Possible Even in Midst of Competition
- Aiswariya Chidambaram Explains How Digital Transformation Is Revolutionizing Clinical Trials For Pharma & Life Sciences
Loren Moss is the publisher of Cognitive Business News
- European Union Joins ANDICOM 2026 as Guest of Honor in CartagenaEurope's 27-nation bloc, already Colombia's top foreign tech investor, will headline ANDICOM's September gathering in Cartagena.
- Violet Audio Expands dMix 128 with Integrated MCP Server, Advancing Intelligent Control for Modern Audio WorkflowsThe new innovation by Violet Audio allows, among other things, better integrations with AI assistants and more control for audio engineers.
- Insight Global Opens Bogotá Delivery Hub as Nearshore Services ExpandInsight Global's new Bogotá center will run middle- and back-office delivery for Latin America as nearshore demand accelerates.
Loren Moss is the publisher of Finance Colombia
- Colombia Recognizes Morocco’s Sovereignty Over Western Sahara, Reversing Petro-Era Support for Sahrawi IndependenceBogotá's about-face aligns Colombia with a UN-backed autonomy plan, unsettling Algeria and the Polisario Front....
- Alma Air, Ambulancias Aéreas de Colombia, and Terpel Launch Free Flights to Aid Colombia’s Earthquake ResponseThe three companies moved medicine into Chocó just over 48 hours after the quake....
- Colombia Captures Three International Fugitives Wanted in US, Panama and NetherlandsThree foreign nationals wanted by the United States, Panama and the Netherlands were detained in and around Medellín within one week, highlighting the city's growing cooperation with Interpol and international law-enforcement agencies....