24 Dec
Merry Christmas, Thank You, & 5 Predictions for 2021
Stay safe. Wash your hands and wear your face mask in public for now. I appreciate my friends and colleagues, so let’s figure out how to do great things...
[ read more ] 29 Mar
Danger: Deep Rationalization Is Coming To Customer Contact, BPO & Global Delivery
Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to...
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