29 Mar
Danger: Deep Rationalization Is Coming To Customer Contact, BPO & Global Delivery
Remember that game of ‘musical chairs?” Well that’s exactly what’s about to happen as top BPO & CX providers separate themselves from weaker competitors who fail to adapt to...
[ read more ]- Posted by Loren Moss
- on Business Services, Executive Insight
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Welcome to the site of Loren Moss: Analyst, Editor, Researcher
Loren Moss is a respected analyst, publisher & researcher with executive leadership experience and deep domain knowledge in the areas of:
- Global service delivery (BPO, Shared Services)
- Location Analysis & Site Selection
- Transformative Business Technology
- Customer Experience
- Finance & Fintech
- Economic Issues of The Americas
Loren is fluently bilingual English/Spanish and has decades of business experience in Latin America & The Caribbean
Recent Posts
- Charlotte Karera Makes The Case For Rwanda as a GBS & BPO Destination
- Sharmi Surianarain of Harambee Talks About Africa’s Untapped Potential For Professional Talent In The CX & IT Sectors
- Dear Boeing: Customer Service Begins With Customers Who Are Alive To Use Your Product
- New Global Cooperation BarometerSeeks To Show Cooperation Is Possible Even in Midst of Competition
- Aiswariya Chidambaram Explains How Digital Transformation Is Revolutionizing Clinical Trials For Pharma & Life Sciences
Loren Moss is the publisher of Cognitive Business News
- The Digital Economy: Transformation, Inclusion, and InnovationThe digital economy transforms value creation, demanding inclusive, transparent strategies to ensure everyone benefits from innovation.
- Infosys Duped by Impostor Into Hiring Fraudulent, Unqualified Candidate, Now Pursuing Legal ActionInternal scrutiny began after a gap was found between Prashanth's interview and his job performance, revealing impersonation.
- TaskUs Deepens Commitment to Colombia With Additional 800-Seat Medellín CX SiteTaskUs has grown in Cali, Barranquilla, and Medellín, and employs over 4,000 professionals supporting US clients.
Loren Moss is the publisher of Finance Colombia
- What Jumps Out: Congressional ChaosPetro joins New Silk Road as China offers loans to Latin America; Trump’s fading influence strains Colombia’s politics....
- Breaking News: Colombian Senate Blocks President Gustavo Petro’s Bid for Labor PlebisciteAfter signing a deal with China's Xi Jing Ping, Colombian President Gustavo Petro returned home to bitter defeat of his flagship labor referendum project in the Colombian Senate....
- April Saw Price Anomalies for Meats, Fruits & Vegetables in ColombiaVegetable prices rose over 10% for onions, tomatoes, and more due to rain-reduced harvests in Boyacá, Nariño, and Cundinamarca....